Contact Lens Technician

About the role

Under the immediate supervision of the Department Administrator or Coordinating Optometrist, performs the necessary duties relating to the Contact Lens Technician position, including:

• Insertion and removal of patients' contact lenses
• Patient contact lens insertion and removal training
• Routine contact lens cleaning and trial fitting sets as appropriate
• Notifying patients when contact lenses are ready
• Ordering, receiving, and maintaining contact lens and supplies inventory
• Making contact lens appointments as appropriate
• General office duties

May work under the direction of a Lead Contact Lens Fitter.

Responsibilities

• Upholds KP’s policy and procedures, principles of responsibility, and applicable state, federal, and local laws
• Explains product options and services
• Provides members with information about their fitting fees, vision benefits, contact lens pricing, payment collection, and quotations
• Orders and receives patient orders via online or in person
• Maintains inventory of contact lenses and supplies
• Notifies patients that their contact lens orders are ready for pickup via telephone and pickup status
• Receives and directs contact lens telephone/voicemail calls
• Manages canceled, backordered, or unavailable products
• Resolves problems regarding member contact lens complaints and canceled orders through service recovery
• Answers members’ questions promptly and courteously
• Contacts members and other vendors concerning contact lens orders and/or prescriptions
• Reviews operational data for contact lens product and optometry services
• Makes contact lens appointments as required
• Teaches insertion and removal of lenses to contact lens patients (training) under the supervision of the Contact Lens Fitter and/or Optometrist
• Performs routine cleaning of contact lenses and trial fitting sets as appropriate
• Performs general office duties, including:
  • Organizing and updating contact lens charts and vendor files
  • Receiving, sorting, and forwarding all department mail/correspondence as required
  • Data entry of patient appointments and other light computer work
  • Maintaining department logs and following established OSHA guidelines
• Engages in verbal and written communication with patients, optometrists, managers, staff, and coworkers
• Trains and/or orients new or less experienced Contact Lens and optical staff
• Attends conferences, meetings, and in-service training programs
• Uses computers, electronic mail systems, fax machines, photocopying equipment, telephones, word-processing equipment, and all other office equipment
• Assumes other activities and responsibilities as directed to support patient care workflow and eye health
• Promotes, ensures, and improves customer service to internal/external customers by demonstrating skills consistent with the organization’s philosophy and values
• Establishes and maintains courteous relations when interacting with personnel, health plan members, and the public

Requirements

• Minimum one (1) year experience fitting, inserting, and removing contact lenses and training patients for same
• High school diploma or General Education Diploma (GED)
• National Contact Lens Examiner – Basic Certification

Qualifications

• Basic understanding of contact lenses and solutions, handling, and care
• Requires judgment and actions that affect the coordination of office activities for patient treatment
• Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to members, and to customers, contracted providers, and vendors

Preferred Qualifications

• Exceptional interpersonal communication skills
• Excellent sales and service skills
• Ability to problem solve, multitask, and demonstrate flexibility
• American Board of Opticianry Certification

Schedule

• Hours and days vary depending on department needs
• Must be willing to work all clinics
• Hours between 20–39 per week
• Shift: Day
• Workdays: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday
• Working hours: 7:00 AM – 6:15 PM
• Job schedule: Part-time
• Job type: Standard
• Worker location: Onsite
• Employee status: Temporary
• Travel: 75% of the time
• Work setting: Onsite

Pay

$33.62 – $36.55 per hour