Specialty Contact Lens Consultant

What You'll Do

• Serve as a trusted clinical resource for both our customers and sales team, combining your lens fitting expertise with outstanding consultative service.
• Design and analyze custom lens fits using corneal topography, keratometry readings, refraction data, and patient history.
• Evaluate problem fits and recommend precise modifications to achieve optimal outcomes.
• Analyze prescriptions and patient visual needs — including daily lifestyle and eye health history — to guide the best lens selection.
• Perform patient vetting and support FDA post-marketing surveillance and reporting.
• Partner closely with eye care professionals, serving as their go-to clinical consultant for new fits, re-orders, and troubleshooting.
• Handle new patient intake calls and consultations with expertise and care.
• Manage the full order lifecycle — from new account setup and order entry through returns, credits, and prescription billing accuracy.
• Build and nurture long-term relationships with existing and prospective physician clients.
• Train and mentor new team members in accordance with standard operating procedures.
• Share best practices across the team to continuously elevate the customer experience.
• Run daily consultation reports, flag inconsistencies, and escalate issues proactively.
• Stay current with evolving products, technology, and industry developments.

What You Bring

• 5+ years of hands-on contact lens fitting experience — you know lenses inside and out.
• Experience with orthokeratology strongly preferred.
• ABO or NCLE certification preferred.
• Bachelor's degree in a related field.
• Proficiency with Salesforce CRM.
• The ability to quickly absorb complex technical information, ask the right questions, and deliver confident, well-reasoned recommendations.
• Exceptional written and verbal communication skills.
• Strong organizational skills and keen attention to detail.
• The ability to work at a fast pace and collaborate across teams.