Specialty Care Patient Services Specialist

About the role

This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department.

Responsibilities

• Point of contact for contracted Providers for managing and coordinating multiple specialty services.
• Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for specialty clinics, on-site procedures, and surgeries.
• Effectively coordinates with the Texas Department of Criminal Justice (TDCJ) security staff to manage patient transportation between facilities and off-site appointments.
• Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic.
• Responsible for gathering and producing various data reports related to access to care and specialty services.

Requirements

One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

Qualifications

• Education in one or more of the following areas: Medical Terminology, International Classification of Diseases-10 (ICD-10) codes or Medical Billing.
• Experience in Healthcare administration in a hospital, surgical, or specialty clinic setting.
• Certification as a Medical Assistant, Surgery Tech, or related field.
• Knowledge of patient admissions, registration, scheduling, transportation, and housing related to an inpatient facility, surgical facility, and specialty clinic.

Skills

N/A

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
• Paid Time Off – Including holidays, vacation, sick leave and more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives.

Pay

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Schedule

Day