Specialty Care Coordinator
About the role
Join True Rx Health Strategists as a Specialty Care Coordinator and play a vital part in providing empathetic support to patients, collaborating with our team, and ensuring seamless coordination of patient care through our specialty medication programs.
Work in office: 40%; Work from home: 60%
Responsibilities
- Accurately provide information to patients, pharmacies, providers, and relevant parties regarding specialty medication programs, procedures, and benefit plan designs.
- Assist Specialty Care Managers in delivering empathetic and compassionate care, guiding patients through medication obtainment, specialty prior authorizations, and available resources.
- Maneuver efficiently through various computer programs to retrieve information while caring for patients or assisting team members.
- Collaborate with internal teams and external partners to resolve patient or client inquiries, ensuring a seamless experience.
- Maintain detailed electronic records of each interaction, documenting actions taken to navigate the specialty medication process.
- Take ownership of patient issues, following requests through to completion and resolving problems in a timely fashion.
- Learn and retain benefit plan designs and Pharmacy Benefit Management (PBM) knowledge.
- Adapt easily to constant change, internalizing new procedures or policies with an open and receptive mindset.
Requirements
- High School graduate (some college preferred) or 3+ years of experience in customer service, patient care, or case management.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Products.
- Detail-oriented with strong organization and prioritization skills.
- Ability to multitask, strong analytical and problem-solving skills.
- Familiarity with current HIPAA rules and regulations to maintain patient confidentiality.
- Bilingual (Spanish/English) skills are a plus.
Benefits
- Health, Vision, & Dental Insurance
- Health Savings Account
- Wellness Incentives
- 401k Matching
- Employer-Provided Life Insurance
- Flex Time
- Hybrid/Fully Remote Work options
- Paid Time Off
- 8 Paid Holidays
About Us
True Rx Health Strategists has been innovating pharmacy solutions for over 120 years. Led by a fourth generation of pharmacists, we are a family-owned company providing caring service for clients and patients. Our team delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan tailored to the unique needs of clients and patients.
Our mission is to cultivate health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients. As a pharmacist-led company, we treat members as patients, protect companies against waste in healthcare spending, and work to improve the health of employees every day.