Specialty Back Office Supervisor

Responsibilities

• Create an environment in assigned region that promotes a Specialty culture where Specialty DAs are integrated at the office level.
• Recruit, develop, and manage 10 to 15 Specialty DAs.
• Contribute to their performance reviews, and conduct performance counseling when appropriate.
• Act as a liaison between Field Operations and Specialty Support.
• Work with Regional Manager of Specialty to implement new procedures and best practices at the field level with concurrent accountability.
• Manage scheduling of a master specialty calendar for Specialists and Specialty Assistants, ensuring the offices are appropriately staffed.
• Provide effective leadership, coaching, and mentoring of Specialty DAs in an effort to identify and implement opportunities for improvement and to execute specialty best practices.
• Develop and conduct effective regional training & meetings through the development and execution of outstanding group presentation skills.
• Ensure Specialty DAs maintain strict compliance with State, Federal and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Ensure Specialty DAs are in compliance with the applicable state's Dental Auxiliaries Table of Permitted Duties.
• Ensure Specialty DAs actively participate in the Perfect Patient Experience by attending to patient's individual concerns and promoting the good qualities of the Specialists.
• Work closely with the GP lead to ensure appropriate and adequate clinical supply and equipment for the Specialists, while simultaneously remaining fiscally responsible.
• Ensure Specialty DAs have completed all appropriate training as outlined by the Education Development Department.
• Report monthly to the Regional Manager of Specialty detailing accomplishments and areas for improvement.
• Maintain an appropriate professional appearance and demeanor in accordance with Company policies. Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.

Qualifications

• Equivalent to high school diploma or general education degree (GED); specified training courses as mandated by state for certification, licensure, or registration requirements.
• Preferred Associate degree, Bachelor's degree, or one-year certificate from an accredited college or technical school, or equivalent combination of education and experience.
• Knowledge/Skills/Abilities: Ability to read, analyze, and interpret documents such as business periodicals, professionals journals, technical procedure manuals, safety rules, operating and maintenance instructions, and governmental regulations.
• Ability to communicate effectively and present information, both verbally and in writing, to patients and co-workers.
• Ability to interpret a variety of instructions furnished in written, verbal, or diagram form.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, decimals, and percentages.
• Ability to compute rate, ratio and percentages, ratios, and proportions to practical situations.
• Three to five years of related Specialty experience.
• One to two years of experience in managing employees and teams.