Specialized Testing Assistant (2 PT, Temporary), CPTN20335TEST

Primary Duties And Responsibilities

• Provide support for the Specialized Testing Office Supervisor and Coordinator of Specialized Testing Services.
• Serve as proctor for high stakes and group test administration and assist students, faculty and community members with a variety of testing and instructional support services.
• Work with on and off-campus testing staff and other College departments to maintain consistency of procedures.
• Administer numerous types of tests and maintain knowledge of academic and high-stakes testing procedures and complex delivery methods.
• Provide immediate tech support for examinees as needed.
• Recertify every six to twelve months to meet testing companies' requirements.
• Problem solve and resolve complex electronic program delivery issues and assist in overseeing all testing computer software updates.
• Collaborate with COD IT Department regarding ongoing maintenance and technical issues.
• Communicate with specialized testing companies to resolve candidate and system problems as necessary.
• Utilize surveillance equipment and monitoring software as part of active proctoring.
• Work with IT staff to pull requested video footage to verify and document inappropriate candidate behavior outlined in incident reports.
• Aid in training staff to utilize monitoring equipment.
• Aid supervisor in receiving, processing and tracking all incoming/outgoing proctored exams offered to students and candidates from other educational institutions and certification agencies.
• Set-up remote placement testing for distance students.
• Implement proper candidate identification procedures via positive photo, biometric and signature identification and other criteria.
• Understand and follow FERPA policy guidelines to ensure confidentiality.
• Compile and sort data for statistical reports and assist with special projects as directed by Supervisor or Coordinator.
• Provide logistical and office support for group tests administered by the Testing Center.
• Aid and problem-solve issues in specialized testing requested by faculty for their classroom students.
• Maintain record keeping systems and process payments for fee-based tests and test reset requests.
• Assist in receiving and responding to inquiries from students and candidates regarding testing at COD.
• Participate in College-wide or community activities representing the Testing Center.

Qualifications

• High School diploma required.
• Bachelor Degree preferred.
• One year previous experience in customer service required.
• Proficiency in Microsoft Office products required.
• Excellent writing and oral communication skills required.
• Proficient use of the English language required.
• Excellent customer service experience in the field of educational or academic testing preferred.
• Advanced computer skills preferred.