Specialized Case Manager

About the Role

The Specialized Case Manager will provide oversight and supervision to CCAP’s RIW case managers, ensuring compliance with CCAP and DHS guidelines. Additionally, this role assists clients enrolled in the Supportive Services component who require a coordinated range of client-centered services to ensure compliance in specific program areas and help resolve barriers to progress.

Due to the nature of the job, schedule flexibility is required to accommodate the client population. May be required to work at any CCAP location.

Responsibilities

• Assist in providing weekly supervision and guidance to CCAP’s RIW Case Manager staff.
• Conduct regular staff meetings to ensure compliance with DHS requirements, policies, and procedures.
• Provide case consultation and support to staff, helping them navigate complex cases and resolve challenges effectively.
• Develop service plans with clients per the specific program's provisions and provide community and/or home visitation to assigned clients.
• Provide instruction in adult daily living skills as needed and as related to barriers to academic, vocational, or employment goals.
• Assist with completing emergency funding, housing, utility assistance, medical and state benefits, and other appropriate applications for assigned clients as needed.
• Maintain current and accurate record keeping for client files following the standards of DHS.
• Utilize computer database systems to maintain appropriate information on clients per program and agency requirements.
• Complete all paperwork associated with maintaining current client statistics.
• Ensure agency standards of care are met and in compliance with funders and others as required.
• Collaborate with other CCAP programs and administration to ensure coordination of efforts and resources and the smooth implementation of services.
• Attend program-related meetings, training, and development sessions as appropriate.
• Other duties as assigned.

Requirements

• BSW/BA and a minimum of 2 years related experience.
• Demonstrated case management skills and experience.
• Demonstrated supervisor skills and experience (a plus).
• Excellent communication and interpersonal skills.
• Ability to motivate and encourage others, even in challenging situations.
• Strong organizational skills and attention to detail.
• Strong knowledge and use of Microsoft and Google platforms.
• Bilingual or multilingual proficiency (a plus).
• Provide/maintain all required immunizations and/or vaccinations.
• Complete all required background checks.
• Valid Driver’s License and proof of liability insurance.

Benefits

• 403(b) retirement plan.
• Health, vision, and dental insurance.
• Life insurance and long-term disability.
• Flexible spending accounts and health reimbursement accounts.
• Tuition reimbursement up to $1,000 annually.
• Employee Assistance Program.
• Generous vacation, sick, and personal days.
• Up to 13 paid holidays for full-time employees.
• Some benefits included for part-time employees.

Pay

$27–$28.50 per hour.

Schedule

Full-time position, 35 hours per week.