Specialist, Workplace Solutions & AV Technology Specialist

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity, and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

We are committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking. At Cotality, you can be yourself, lift people up, and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

About the role

We are seeking a versatile, proactive Workplace Solutions & AV Technology Specialist to join our team at our premier 400,000 sq.ft. Class A location in Dallas. In this dynamic role, you will be a critical contributor to the backbone of our physical workspace—ensuring seamless building operations while serving as the primary subject matter expert for workplace audio-visual (AV) and collaboration technologies.

This role requires a high level of customer service and professionalism, as you will support a client-driven environment both internally and externally. You will regularly interact with employees, leadership, vendors, and guests, ensuring every workspace and meeting experience reflects a high standard of service and operational excellence.

The ideal candidate is equally comfortable diagnosing complex conference room video conferencing systems, troubleshooting digital signage networks, and performing routine building maintenance across mechanical, electrical, and plumbing systems. This role requires a hands-on professional who can balance technical expertise with a strong service-oriented mindset. Your primary objective will be to support uninterrupted day-to-day corporate operations while maintaining high-performance, client-ready meeting environments that enhance the overall workplace experience. Role is on-site Monday through Friday.

Responsibilities

• Audio-Visual & Technical Systems Management (60%)
  • Setup & Integration: Deploy, configure, test, and maintain hardware configurations for conference rooms, integrated smart boards, interactive displays, digital signage, microphones, and advanced video conferencing architectures (e.g., Zoom Rooms, Microsoft Teams Rooms).
  • Rapid Incident Response: Diagnose, troubleshoot, and resolve real-time AV infrastructure anomalies, connectivity disruptions, audio feedback/echo loops, video dropouts, and software-hardware handshaking errors during critical corporate meetings and executive events.
  • Infrastructure & Cable Topology: Execute precise low-voltage cabling infrastructure routes, termination, and label management (HDMI, Cat6, SDI, balanced audio lines) to ensure standard compliance and pristine server rack/conference room tidiness.
  • Preventative Maintenance: Perform routine system health-checks, firmware upgrades, patch deployments, and visual hardware inspections on all media systems, display components, and automated controllers campus-wide.
  • Vendor Ecosystem Collaboration: Act as the primary technical point of contact for external AV integrators, specialty sub-contractors, and tier-3 original equipment manufacturer (OEM) support lines during major system deployments or hardware lifecycle modernizations.
• General Facilities & Operations Maintenance (40%)
  • Routine Asset Repair: Execute general building maintenance tasks, including low voltage troubleshooting and general hardware adjustments.
  • HVAC & Building Systems: Monitor building comfort parameters, manage filter change-outs, and program localized thermostat schedules via the centralized Building Management System (BMS).
  • Workspace Optimization: Support physical internal logistics, including desk transitions, corporate office moves, modular furniture reconfigurations, and heavy structural furniture assembly.
  • Event Production Logistics: Configure physical event spaces including temporary staging, perimeter seating, presentation equipment placement, and power safety cable management.
  • Safety, Risk & Compliance: Perform systematic safety rounds, inspect fire extinguishers, verify emergency egress lighting systems, and ensure strict compliance with regional building safety codes and OSHA guidelines.

Requirements

• Professional Experience: Minimum of 3+ years in commercial facility management or corporate building systems, with at least 1–2 years heavily dedicated to technical audio-visual (AV) support and infrastructure maintenance.
• AV Domain Literacy: Robust knowledge of hardware signal flow topologies, matrix switchers, and control system frameworks (e.g., QSYS, Crestron, Extron, AMX, or Biamp ecosystems).
• Network Foundations: Core competency in IP network architectures (understanding DHCP allocations, Wi-Fi connectivity diagnostics, and basic network switch port verification) as they intersect with AV-over-IP endpoints.
• Practical Trade Dexterity: High proficiency with standard trade tools, power equipment, and specialized diagnostic instruments; clear understanding of commercial structural, mechanical, electrical, and plumbing assemblies.
• Industry Certifications (Highly Valued): AVIXA Certified Technology Specialist (CTS) credential highly preferred. Relevant building trade certifications, facility credentials, or an OSHA 10/30-hour certification are strong advantages.
• Core Professional Attributes: Outstanding troubleshooting acumen under tight constraints, strong interpersonal communication, service-oriented attitude, and an ability to translate complex technical concepts into clear instructions for non-technical team members.

Physical Requirements & Working Conditions

• Ability to routinely lift, carry, push, or pull facilities equipment and technical hardware up to 50 lbs.
• Comfortable working at heights on ladders, automated scissor lifts, and navigating tight spatial configurations (e.g., underneath conference tables, inside drop-ceilings, or behind technical equipment racks).
• Availability and willingness to adapt schedule for occasional early morning or late evening shifts to facilitate high-profile production support or execute disruptive infrastructure maintenance.

Pay

Annual Pay Range: 48,500 - 70,000 USD

Benefits

At Cotality, we offer more than just a job—we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts, and more!