IT/AV Specialist

Job Summary

The IT/AV Specialist provides basic IT desktop support for all departments within the Spencer Fox Eccles School of Medicine, School of Dentistry, the Physician Assistant Program and the Doctorate in Physical Therapy program. This includes building, configuring and installing computers. Configuring and installing laptops and printers and general troubleshooting of all computer equipment. The IT/AV Specialist additionally provides basic AV support for all classroom and meeting rooms in all buildings supported by our team. Provide frontline IT support to students, including assistance with Wi-Fi connectivity, access to university systems, and troubleshooting device-related issues in an academic setting. Assist with exam proctoring and classroom support, including technology setup, real-time troubleshooting during exams, and coordination with program staff to ensure smooth and secure exam delivery.

Responsibilities

• IT support includes building, configuring, installing and troubleshooting hardware and software issues. Some network troubleshooting is also possible. This position will be 100% on site and require travel between different locations on campus to support issues. May involve picking up and returning computers, monitors, printers, etc.
• Position will provide new user setup of computers when new employees begin their employment. Will also provide basic training on policies of using computer equipment on campus. (30-40%)
• AV support includes troubleshooting equipment issues in classrooms and meeting rooms. This will include some early morning meeting setup and possibly some later afternoon support. Flexible start and end times may be required to accomplish this task. Provide training for department representatives on how to use AV equipment. (60-70%)
• Information Technology Specialists, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience. Requires moderate skill set and proficiency in discipline. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

Qualifications

• EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
• Department may hire employee at one of the following job levels: Information Technology Specialists, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
• Preferences Preferred Qualifications: Strong familiarity with Windows and Mac operating systems, including system setup, basic troubleshooting, device configuration, and software installation. Working knowledge of online meeting platforms (e.g., Zoom, Microsoft Teams), including setup, troubleshooting audio/video issues, and user support. Understanding of audio-visual signal flow, including microphones, speakers, displays, switchers, and cabling. Experience with other AV control systems (e.g., Crestron, AMX). Basic understanding of digital signage systems. Familiarity with video conferencing hardware (cameras, codecs, DSPs). Ability to read and interpret AV system diagrams and schematics. Strong organizational skills and attention to detail. Ability to work independently and manage multiple tasks or events simultaneously. Familiarity with Polycom systems and management of those systems.