IT AV Specialist

Department Summary

The IT AV Specialist ensures Janicki conference rooms, mobile AV systems, and company event technology remain reliable, standardized, and presentation-ready. This role installs and maintains conference room hardware, supports onsite and offsite AV events, maintains mobile AV racks and related equipment, and serves as a primary IT resource for livecasting and broadcasting meetings to remote participants through Microsoft Teams, Zoom, and related platforms.

Responsibilities

• Install, configure, label, and maintain conference room AV/IT hardware at the Washington (WA) site, including displays, cameras, microphones, speakers, control panels, docking/connection points, and associated peripherals
• Serve as the primary point of contact for conference room readiness and presentation; ensure rooms are meeting-ready, standardized, cleanly cabled, and functioning as intended
• Support company AV events both onsite and offsite, including equipment preparation, setup, testing, live operation, teardown, and post-event review
• Maintain mobile AV racks, portable speakers, microphones, cameras, cabling, adapters, capture devices, streaming hardware, and related event support equipment
• Serve as a primary technical resource for Microsoft Teams and Zoom meetings requiring livecast, broadcast, webinar, recording, or remote-participant support
• Configure and validate event audio, video, screen sharing, remote participant access, recording, and broadcast workflows before and during scheduled events
• Operate, troubleshoot, and support AV equipment during live meetings and events; resolve issues quickly and perform root-cause analysis when recurring issues occur
• Provide remote assistance and guidance for conference rooms and AV event support at the Utah (UT) site; coordinate with local resources and/or travel as needed
• Maintain approved video capture, playback, and editing software as needed to support company meetings, recordings, training content, and event-related deliverables
• Perform preventive maintenance, periodic inspections, refresh activities, and firmware/software updates for conference rooms, mobile AV racks, and event equipment
• Order, receive, and maintain stock of conference room hardware, AV consumables, spare parts, adapters, cables, and cable-management components. Maintain asset and inventory records for conference room hardware, mobile AV systems, event equipment, and key spares; coordinate replacements and warranty/vendor support as appropriate
• Develop and maintain conference room and AV event documentation, including quick-start guides, room-specific notes, event checklists, troubleshooting steps, and end-user instructions
• Partner with the Help Desk team, IT Operations, Facilities, Communications, Training, and business stakeholders on standards, event planning, and continuous improvement initiatives
• Promote excellent customer service in all end-user and event-support interactions; maintain good on-site attendance as an essential function of the job

Basic Qualifications

• Associate degree in any of the following fields is required: Audiovisual Technology, Information Technology, Electronics Technology, Broadcasting or Digital Media Technology, Telecommunications Technology
• Two (2)+ years of experience in IT support, AV support, conference room support, event technology, or hardware installation/maintenance required
• Experience supporting live or recorded meetings/events, mobile AV equipment, Microsoft Teams, Zoom, display/audio systems, or similar technologies preferred
• Valid driver's license required
• Must have strong customer service skills and proficient oral and written communication skills in the English language; must be accommodating and flexible while maintaining priorities
• Due to our ITAR and EAR regulations, applicants must be a U.S. citizen or of Legal Permanent Resident Status as defined by 8 U.S.C. 1324b (a) (3)

Pay

Wage range for this role is between $25.00-40.00 hourly, plus a discretionary bonus, 401(k) matching, vacation, and health benefits. Employees can also receive additional pay for off-shifts, off-site work, and access pay. Actual amount offered will be based on job-related and non-discriminatory factors such as experience, location, education, training, skills, and abilities.

Benefits

• Medical, Dental, and Vision insurance with employer contribution
• Disability insurance, as well as Life/AD&D insurance
• HSA (Health Savings Account) with employer contribution and FSA (Flexible Savings Account)
• 401k with employer matching
• Paid time off and paid holidays (including two floating holidays)
• Education reimbursement program
• Several shift options
• Premium pay for off-shifts
• Premium pay for security clearance if applicable