Specialist, Trustee Operations

Job Description

• Order appraisals/update system with documents and information; work with client and appraisers on issues.
• Review/execute DNMS documents and review foreclosure files for litigation team, appear in court, if necessary.
• Document executions review and update spreadsheets.
• Take & return calls from borrowers/lienholders/realtors/attorneys.
• Respond to borrower/realtor/lienholder email/fax inquiries.
• Work with co-counsel on issues with foreclosures.
• Third-party surplus files: spreadsheets for AZ, CA, NV, TX, WA. Work with our attorneys on surplus updates.
• Work in the Charlotte NC physical office: process mail, monitor phones, assist incoming visitors.
• Review/execute/upload documents for remote trustee team.
• Maintain/update team manuals, provide assistance to team members regarding issues/questions.
• Document recording.
• Quality control, as a team
• Additional duties as required.

Qualifications

• Experience with Mortgage Trustee Servicing, title servicing or foreclosure.
• Experience with reverse mortgage services.
• A desire to work in a dynamic and fast-paced environment.
• College degree welcomed but not required.
• Up to 5 years of work experience.
• Prior experience with Bankruptcy or Foreclosure processes.
• A good team player with proven abilities to also work as an individual contributor.
• Strategic, analytical, and critical thinking skills; ability to break down problems and formulate plans.
• Proven ability to collaborate.
• A positive demeanor.
• Good oral and written communication skill.

Key Result Areas

• Meeting 100% SLAs and timelines on client Invoice submissions
• Timely and accurate batching to ensure timely vendor payments and client billing
• Timely responses / information to queries from all internal and external stakeholders
• Timely and accurate reporting to all internal and external stakeholders

Perks of Working at Altisource

• Competitive base salaries at $22-24/hour
• 401k plan – we want to empower you to foster your career, and prepare for retirement
• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Flexible Spending Account or Health Saving Account
• Life insurance, short-term, and long-term disability
• Paid holidays, plus 19 days of accrued PTO for a total of 29 paid days off per year