Specialist, Team Member Relations

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

About the role

The purpose of this job is to perform routine activities related to employee relations, policy and compliance matters.

Responsibilities

• Assign, monitor and investigate team members and guest complaints; escalate when necessary
• Monitor and review background and MVR results; escalate when necessary
• Resolve common team member operational questions and concerns; escalate when necessary
• Collaborate with HRBPs and business leaders to resolve team member and guest issues
• Compile document requests as they relate to employee relations, DOL, EEOC and litigation threats

Requirements

• High school diploma or equivalent certificate required
• Bachelor’s degree in business administration, human resources management, employee relations or related field preferred
• Minimum one (1) year experience in human resources related field preferred
• General knowledge of all company policies
• General knowledge of federal and state laws concerning labor relations
• Intermediate Microsoft Office skills
• Strong organizational skills with attention to detail
• Ability to remain objective, calm, tactful and persuasive in controversial and/or confrontational situations
• Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects and influence decision making
• Self-motivated with ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
• Demonstrate integrity and ethical behavior including but not limited to confidentiality
• General office work requiring sitting or standing for long periods of time
• Able to lift up to 30 lbs.
• Able to work evenings, weekends and odd hours as needed
• Legally authorized to work in the United States without employer sponsorship

Benefits

• Nation-wide Medical Plan/Dental/Vision
• 401(k)
• Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay