Specialist Systems Application (SAP Functional Analyst)

About the role

We are looking for an individual to provide support to end users, assist the Application team in resolving complex technical issues, and work closely with SAP Module Managers on a global scale.

Responsibilities

• Provide support to end users by addressing problems, new challenges, and assisting with the implementation of new processes, including creating documentation for reference.
• Assist the Application team in resolving complex technical issues and supporting SAP testing when necessary.
• Work closely with SAP Module Managers on a global scale to ensure alignment and efficiency.
• Ensure timely resolution of tickets (Incidents and Change Requests) in accordance with SLA, escalating issues when appropriate.
• Review ticket categorization and make any necessary adjustments for accuracy.
• Develop knowledge articles to empower end users with self-service solutions.
• Continuously enhance technical skills and knowledge by collaborating with Senior Application Specialists and seeking external training opportunities when needed.
• Provide training to Key Users to ensure effective system usage.
• Review, assess, and approve documentation created by Key Users for accuracy and clarity.
• Prepare and share comprehensive documentation for Key Users and colleagues, ensuring it is accessible to the Application.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.
• 2–4 years of experience providing application or system support, preferably in SAP environments.
• Strong understanding of SAP modules such as FI, MM, SD, or PP.
• Experience using ticket management systems (e.g., ServiceNow, Jira, Remedy) and familiarity with ITIL processes.
• Excellent problem-solving and analytical skills to resolve complex technical issues.
• Advanced English communication skills, both written and verbal.
• Proven ability to create and maintain clear technical documentation and user guides.
• Experience providing training and support to Key Users.
• Strong collaboration and teamwork skills with a customer-focused mindset.
• Proactive attitude and commitment to continuous learning and process improvement.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.
• 2–4 years of experience providing application or system support, preferably in SAP environments.
• Strong understanding of SAP modules such as FI, MM, SD, or PP.
• Experience using ticket management systems (e.g., ServiceNow, Jira, Remedy) and familiarity with ITIL processes.
• Excellent problem-solving and analytical skills to resolve complex technical issues.
• Advanced English communication skills, both written and verbal.
• Proven ability to create and maintain clear technical documentation and user guides.
• Experience providing training and support to Key Users.
• Strong collaboration and teamwork skills with a customer-focused mindset.
• Proactive attitude and commitment to continuous learning and process improvement.

Skills

• Strong understanding of SAP modules such as FI, MM, SD, or PP.
• Experience using ticket management systems (e.g., ServiceNow, Jira, Remedy) and familiarity with ITIL processes.
• Excellent problem-solving and analytical skills to resolve complex technical issues.
• Advanced English communication skills, both written and verbal.
• Proven ability to create and maintain clear technical documentation and user guides.
• Experience providing training and support to Key Users.
• Strong collaboration and teamwork skills with a customer-focused mindset.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

Pay

• Commensurate with experience

Schedule

• Full-time

Company Overview

Röchling Automotive, with more than 4,700 employees, is your partner for integrated system solutions in the areas of aerodynamics, powertrain and new mobility. With 39 locations on 4 continents, we are positioned globally. Our engineers, located in 4 engineering centers globally, are working with almost all vehicle manufacturers solving the challenges of the automotive industry to reduce emissions, weight and fuel consumption.