Specialist Systems Application (SAP Functional Analyst)

About the role

We are looking for a Specialist in System Applications to join our Roechling Automotive team in Akron. This role involves providing support to end users, assisting with the implementation of new processes, and collaborating with SAP Key Users.

Responsibilities

• Provide support to end users by addressing problems, new challenges, and assisting with the implementation of new processes, including creating documentation for reference.
• Assist the Application team in resolving complex technical issues and supporting SAP testing when necessary.
• Work closely with SAP Module Managers on a global scale to ensure alignment and efficiency.
• Ensure timely resolution of tickets (Incidents and Change Requests) in accordance with SLA, escalating issues when appropriate.
• Review ticket categorization and make any necessary adjustments for accuracy.
• Develop knowledge articles to empower end users with self-service solutions.
• Continuously enhance technical skills and knowledge by collaborating with Senior Application Specialists and seeking external training opportunities when needed.
• Provide training to Key Users to ensure effective system usage.
• Review, assess, and approve documentation created by Key Users for accuracy and clarity.
• Prepare and share comprehensive documentation for Key Users and colleagues, ensuring it is accessible to the Application.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.
• 2–4 years of experience providing application or system support, preferably in SAP environments.
• Strong understanding of SAP modules such as FI, MM, SD, or PP.
• Experience using ticket management systems (e.g., ServiceNow, Jira, Remedy) and familiarity with ITIL processes.
• Excellent problem-solving and analytical skills to resolve complex technical issues.
• Advanced English communication skills, both written and verbal.
• Proven ability to create and maintain clear technical documentation and user guides.
• Experience providing training and support to Key Users.
• Strong collaboration and teamwork skills with a customer-focused mindset.
• Proactive attitude and commitment to continuous learning and process improvement.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field.
• 2–4 years of experience providing application or system support, preferably in SAP environments.
• Strong understanding of SAP modules such as FI, MM, SD, or PP.
• Experience using ticket management systems (e.g., ServiceNow, Jira, Remedy) and familiarity with ITIL processes.
• Excellent problem-solving and analytical skills to resolve complex technical issues.
• Advanced English communication skills, both written and verbal.
• Proven ability to create and maintain clear technical documentation and user guides.
• Experience providing training and support to Key Users.
• Strong collaboration and teamwork skills with a customer-focused mindset.
• Proactive attitude and commitment to continuous learning and process improvement.

Skills

• Strong understanding of SAP modules such as FI, MM, SD, or PP.
• Experience using ticket management systems (e.g., ServiceNow, Jira, Remedy) and familiarity with ITIL processes.
• Excellent problem-solving and analytical skills to resolve complex technical issues.
• Advanced English communication skills, both written and verbal.
• Proven ability to create and maintain clear technical documentation and user guides.
• Experience providing training and support to Key Users.
• Strong collaboration and teamwork skills with a customer-focused mindset.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

Pay

• Commensurate with experience

Schedule

• Full-time

Company Overview

Röchling Automotive, with more than 4,700 employees, is your partner for integrated system solutions in the areas of aerodynamics, powertrain and new mobility. With 39 locations on 4 continents, we are positioned globally. Our engineers, located in 4 engineering centers globally, are working with almost all vehicle manufacturers solving the challenges of the automotive industry to reduce emissions, weight and fuel consumption.

Aerodynamics
Through the reduction of driving resistances Aerodynamics helps to reduce CO2 emissions and energy consumption. Our lightweight underbody panels and active grille shutters systems set industry benchmarks.

Powertrain
The surrounding systems of the engine also play a role in further reducing emissions. Air intake systems, water systems and exhaust after treatment using SCR tank systems are innovations of Röchling Automotive which stand for greater efficiency.

New Mobility
New automotive energy sources such as battery systems and fuel cells drive the automotive industry and Röchling ahead. Our new mobility solutions can currently be found in vehicles from various manufacturers. We are focused on new concepts such as inductive charging systems, while also vigorously researching lightweight solutions.

We connect and combine competences to provide full service at the highest quality, locally and globally, for our customers, true to our motto "Boost your efficiency".

In the Automotive division, you will shape the mobility of tomorrow. System solutions in the areas of Battery Solutions, Structural Lightweight, Aerodynamics and Propulsion. This means: We protect the environment while also improving the driving experience of millions of vehicles.

The Röchling Group has been shaping industry. Worldwide. For more than 200 years. We transform the lives of people every day with our customized plastics: they reduce the weight of cars, make medication packaging more secure and improve industrial applications. Our workforce of 11.681 people is located in the places where our customers are – in 83 locations in 25 countries.