Specialist Support Center

Responsibilities

• Serve as a direct point of contact for Field Representatives and their management team(s).
• Provide an exceptional level of customer service and assistance with questions, concerns, and inquiries about programs or services.
• Resolve Field Representatives’ complaints according to guidelines established by the company.
• May be required to conduct additional research to resolve questions, concerns, or issues.
• Follow-up with a Field Representative or Field Manager until a question is answered or an issue is resolved; when necessary escalate a concern/issue to upper management in order to get a final resolution.
• Take inbound calls and place outbound calls supporting multiple divisions.

Qualifications

• A high school diploma or equivalent experience required.
• An associate's degree or equivalent job-related experience in Inbound Customer Service Call Center preferred.
• 2-5 years of experience in customer service Inbound customer service call center experience preferred.
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
• Well-organized, detail-oriented, and able to handle a fast-paced work environment.
• Good interpersonal skills.

What We Offer: Full-Time Benefits (Medical, Dental, Vision, Life), 401(k) with company match, Training and Career Development, Generous Paid Time-Off.