Specialist Solutions Architect - OT

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We value transparency and constructive, honest debate—focused on getting to the best ideas, faster.

About the role

This is a key individual contributor role within Zscaler's specialty go-to-market organization, responsible for driving customer-facing technical engagements across OT and industrial security environments globally. The role spans Zscaler's OT-relevant technology portfolio—Zero Trust Branch, deception, Privileged Remote Access, and Zscaler Cellular—and combines two functions: the business owner who builds and develops a territory of demand, and the high-level architect who designs the target state. This role owns engagements end-to-end: generating demand from a defined target account base, leading consultative first meetings and in-depth architecture workshops, contributing to Proof of Value design, and feeding structured field evidence back to product and sales teams to advance Zscaler's OT security solution.

Responsibilities

• Generate and develop OT demand. Work from a scored target account list, customer advisory boards, industry events, and structured outbound, converting first meetings into in-depth architecture workshops.
• Own the solution across the OT portfolio and lead target-state design. Architect across Zero Trust Branch (ZTB), deception, Privileged Remote Access (PRA), and Zscaler Cellular—selecting and combining capabilities against the customer's environment rather than leading with a single product.
• Align designs to ISA/IEC 62443 and the Purdue Model, integrating ZIA, ZPA, and ZDX where relevant, and position Zscaler as the core solution for securing industrial environments, bridging business intent and technical execution through high-level target-state designs.
• Deliver the OT consultative motion end-to-end within a defined, instrumented engagement process. Lead from first-meeting narrative through architecture workshop, working alongside the account team and SE, and aligning security and network stakeholders who often hold different views of the target state.
• Log every engagement from first meeting forward, open Product Engagement (PE) entries at the architecture-workshop gate, and produce a structured feedback report translated into voice-of-customer input for product teams.
• Contribute to PoV design and business value. Shape Proof of Value design and planning and remain aligned through execution without directly performing the PoV, collaborating closely with SE and specialist teams.
• Partner with Zscaler's business value assessment team to construct a cost consolidation map detailing tool consolidation, time savings, and cost reductions.
• Extend the motion beyond your own engagements. Use AI and automation as a force multiplier in your workflow—content creation, research, engagement preparation, process automation—and drive adoption across the team.
• Build OT thought leadership through blogs, industry-event presence, and advisory-board content, and deliver field enablement sessions across core, specialty, and partner teams that produce reusable enablement artifacts.

Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving.
• Expertise in the security architecture and protection of Industrial Automation and Control Systems (IACS), including a solid understanding of the Purdue-level model for an OT environment.
• Proven experience leading consultative customer engagements—facilitating multi-stakeholder workshops and translating discovery into target-state architecture.
• Solid understanding of macro and micro segmentation and network-level controls, including NAC (ISE, ClearPass), SD-WAN, firewalls, and IDS/IPS.
• Demonstrated ability to translate architecture into business outcomes for security and network leadership.
• Proven experience in asset discovery, profiling, or visibility domains such as Armis, Dragos, Nozomi Networks, or Fortinet, and Privileged Access Management (PAM) solutions, particularly focusing on contractor access.

Qualifications

• Experience generating technical pipeline—outbound engagement, advisory boards, industry-event presence, or published technical content.
• Demonstrated use of AI and automation tooling to accelerate technical or go-to-market work.
• Experience supporting customers across multiple regions and working effectively across global time zones.

Skills

• Act like an owner: operate with integrity, adapt to what's needed, and treat the OT motion as a territory you own.
• Thrive in ambiguity: build the path as you walk it, seeing ambiguity as raw material to create something meaningful.
• Pragmatic builder: obsessed with creating, iterating, and shipping; balance technical excellence with delivering value quickly.
• High-trust collaborator: embrace challenge culture, give and receive candid feedback, and collaborate across teams.
• Customer-obsessed: build deep empathy for customers, anchor decisions in solving real-world problems, and champion their needs.

Pay

Base Pay Range: $194,250—$277,500 USD (excludes commission/bonus/equity + benefits).

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more