Specialist Solutions Architect - OT

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We seek innovators who actively use AI to amplify their impact and thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We value transparency and constructive, honest debate—focused on getting to the best ideas, faster.

About the role

This is a key individual contributor role within Zscaler's specialty go-to-market organization, responsible for driving customer-facing technical engagements across OT and industrial security environments globally. The role spans Zscaler's OT-relevant technology portfolio—Zero Trust Branch, deception, Privileged Remote Access, and Zscaler Cellular—and combines two functions: the business owner who builds and develops a territory of demand, and the high-level architect who designs the target state. This role owns engagements end-to-end: generating demand from a defined target account base, leading consultative first meetings and in-depth architecture workshops, contributing to Proof of Value design, and feeding structured field evidence back to product and sales teams to advance Zscaler's OT security solution.

Responsibilities

• Generate and develop OT demand by working from a scored target account list, customer advisory boards, industry events, and structured outbound, converting first meetings into in-depth architecture workshops.
• Own the solution across the OT portfolio and lead target-state design by architecting across Zero Trust Branch (ZTB), deception, Privileged Remote Access (PRA), and Zscaler Cellular—selecting and combining capabilities against the customer's environment.
• Align designs to ISA/IEC 62443 and the Purdue Model, integrating ZIA, ZPA, and ZDX where relevant, and position Zscaler as the core solution for securing industrial environments.
• Deliver the OT consultative motion end-to-end within a defined, instrumented engagement process, leading from first-meeting narrative through architecture workshop alongside the account team and SE.
• Log every engagement from the first meeting forward, open Product Engagement (PE) entries at the architecture-workshop gate, and produce structured feedback reports translated into voice-of-customer input for product teams.
• Contribute to Proof of Value (PoV) design and business value by shaping PoV design and planning, collaborating closely with SE and specialist teams, and partnering with Zscaler’s business value assessment team to construct a cost consolidation map.
• Extend the motion beyond your own engagements by using AI and automation as a force multiplier in your workflow—content creation, research, engagement preparation, process automation—and drive adoption across the team.
• Build OT thought leadership through blogs, industry-event presence, and advisory-board content, and deliver field enablement sessions across core, specialty, and partner teams that produce reusable enablement artifacts.

Qualifications

Success Profile

• Act like an owner: Operate with integrity and a bias for action, treating the OT motion as a territory you own. Build your own pipeline of conversations and are comfortable initiating customer contact.
• Thrive in ambiguity: Comfortable building the path as you walk it, seeing ambiguity as an opportunity to create something meaningful.
• Pragmatic builder: Obsessed with creating, iterating, and shipping. Balance technical excellence with the need to deliver value quickly. Adopt AI and automation tools proactively and pull others forward.
• High-trust collaborator: Ambitious for the team, embracing a challenge culture with clarity and respect. Give and take candid feedback across sales, SE, product, and specialty teams.
• Customer-obsessed: Build deep empathy for internal and external customers, anchoring decisions in solving real-world problems. Champion customer needs from start to finish.

Minimum Qualifications

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance workflows and problem-solving.
• Expertise in the security architecture and protection of Industrial Automation and Control Systems (IACS), including a solid understanding of the Purdue-level model for OT environments.
• Proven experience leading consultative customer engagements, facilitating multi-stakeholder workshops, and translating discovery into target-state architecture.
• Solid understanding of macro and micro segmentation and network-level controls, including NAC (ISE, ClearPass), SD-WAN, firewalls, and IDS/IPS.
• Demonstrated ability to translate architecture into business outcomes for security and network leadership.
• Proven experience in asset discovery, profiling, or visibility domains such as Armis, Dragos, Nozomi Networks, or Fortinet, and Privileged Access Management (PAM) solutions, particularly focusing on contractor access.

Preferred Qualifications

• Experience generating technical pipeline through outbound engagement, advisory boards, industry-event presence, or published technical content.
• Demonstrated use of AI and automation tooling to accelerate technical or go-to-market work.
• Experience supporting customers across multiple regions and working effectively across global time zones.

Pay

Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed reflects the minimum and maximum target for new hire salaries for this position across all US locations. The base salary range for this full-time position is $194,250—$277,500 USD, excluding commission/bonus/equity (if applicable) + benefits.

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more