Solution Architect Specialist

Sentinel is seeking a Solution Architect Specialist to support the creation, formatting, and administration of customer-facing quotes and proposals in ConnectWise CPQ. This administrative quote development role works closely with Account Managers, Solution Architects, and sales support teams to convert sales direction, bills of materials, manufacturer/distributor quotes, and scope documents into accurate customer-ready proposals.

Responsibilities

• Build and update customer quotes and proposals in ConnectWise CPQ.
• Import bills of materials provided by Solution Architects, Account Managers, manufacturers, or distributors.
• Import scope-of-work content provided by Solution Architects.
• Format quote layouts based on sales direction and customer requirements.
• Edit, update, and maintain quote content through the review cycle.
• Sync completed ConnectWise CPQ quotes to NetSuite for review and downstream processing.
• Support Account Managers and sales support teams with quote management tasks.
• Request or coordinate manufacturer and distributor quote information as directed.
• Maintain quote accuracy, version control, and process consistency.

Requirements

• Strong attention to detail and accuracy.
• Ability to follow structured sales, quoting, and approval processes.
• Strong typing, written communication, and document formatting skills.
• Comfortable managing multiple quote requests and changing priorities.
• Proficient with Microsoft Office tools, especially Excel, Word, and Outlook.
• Able to work with multiple areas of the business: sales, technical, and operations teams.
• Excellent follow-up skills in seeking more details when quote inputs are incomplete.
• Able to maintain accuracy under deadline pressure.
• Customer-service oriented.
• Must have a car, valid driver’s license, and proof of vehicle insurance (position requires travel between locations and transportation of equipment).
• Legally authorized to work in the US without sponsorship.
• Demonstrates a “can-do” attitude and aligns with Sentinel’s “ACE” factor—Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Qualifications

• Prior hands-on experience using ConnectWise to build, edit, and manage customer-facing quotes is preferred.
• Experience with Oracle NetSuite is preferred.
• Prior experience with VAR, MSP, systems integrator, technology reseller, distributor, or manufacturer is preferred.
• Familiarity with technology manufacturers such as Cisco, Dell, Microsoft, NetApp, VMware, Splunk, Meraki, Pure Storage, or similar manufacturers is preferred.
• Familiarity with manufacturer/distributor quote requests, registrations, renewals, SaaS quotes, hardware quotes, and services quotes is preferred.

Pay

$62,000–$75,000 annually

Benefits

• Medical, Dental, Vision
• 401K, 529
• Life Insurance, Income Protection (Short and Long-Term Disability)
• Medical and Child/Elder Care Flexible Spending Account Plans
• Family Planning Benefits
• Financial Education, Identity Theft Protection and Assistance, Legal Services
• Employee Assistance Program
• Two weeks’ vacation, additional paid time-off for Personal and Sick
• Certification and hands-on training
• Employee discount for product services and entertainment

About Us

Sentinel delivers solutions that efficiently address a range of IT needs—from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to becoming one of the leading IT services and solutions providers in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware, and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ; Lansing and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.

This position can be performed remotely but must be located near one of our office locations (Grand Rapids, MI; Brighton, MI; Milwaukee, WI; Greenwood Village, CO; Downers Grove, IL; or Tempe, AZ) to provide occasional onsite support as needed.