Jobs · Customer Service · New York

Solution Architect / Solution Engineer

vivenu · New York, NY · 4 wk ago
On-siteCustomer Service$150k–$200k/yrFull-time

Responsibilities

  • Architecting tailored solutions for custom integration gaps, such as API connections, Single Sign-On (SSO) setups, and ERP, leveraging vivenu’s powerful capabilities.
  • Partnering closely with enterprise clients to seamlessly transition their existing digital storefronts into a cutting-edge, headless commerce architecture powered entirely by vivenu's robust APIs.
  • Running deep-dive technical workshops with a diverse mix of client stakeholders—ranging from customer CTOs and IT departments to third-party web agencies and Ticketing Managers—to extract requirements and translate complex needs into scalable blueprints.
  • Aligning customer expectations perfectly with vivenu's platform capabilities, and acting as the internal escalation point for complex technical questions in post-sales to ensure all scoped solutions are highly viable, scalable, and independently executed.
  • Leveraging rapid scripting, AI tools, and proof-of-concepts to quickly verify data flows, turning these bespoke solutions into high-impact white papers and global integration templates that establish vivenu as a technical leader.
  • Adapting quickly and jumping into any industry vertical or technical challenge whenever and wherever needed, driving innovative platform solutions from conception to execution.

Requirements

  • 5+ years of experience in a similar role, ideally a background in software engineering or a highly technical role, with a deliberate career pivot toward client-facing strategy, business impact, and solution design.
  • A university degree in Computer Science or a related quantitative, technical field.
  • A broad, comprehensive understanding of web applications, REST APIs, webhooks, data mapping, and how modern software ecosystems interact.
  • The ability to read API documentation, write functional scripts to test endpoints, and deeply analyze and debug AI-generated code.
  • Exceptional communication skills to navigate high-stakes client environments, manage multiple priorities, and confidently manage client expectations.

Pay

$150,000 - $200,000 a year

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