Specialist, Services and Subscription (East Coast)

About the role

The Presidio Specialist Services and Subscription Management role is dedicated to driving revenue growth in Cisco service contract renewals. This involves retaining existing clients, upselling to strategic premium offerings, expanding within the existing customer base, and uncovering white space opportunities.

Responsibilities

• Proactively manage customer Cisco renewals and timeline for assigned account base
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
• Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements and additional strategic programs)
• Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure
• Absorb and present standard renewal comparison quotes as needed, work in EAMP to scope the CX proposal install base
• Work in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as needed
• Maintain and reconcile end-user’s Cisco contract inventory and proactively manage this process quarterly, annually, etc.
• Triage all Cisco services related questions and issues both internally and externally
• Work with regional management, account executives and cross functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption
• Accurately forecast renewals pipeline in conjunction with Account Executives
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting
• Periodically review contracts within account base for accuracy - maintaining clean, consolidated contracts and managing customer access
• Prepare and process orders utilizing internal tools
• Track orders to completion, escalate as required, and ensure accurate booking
• Prepare and deliver Quarterly Business Reviews to clients as required

Requirements

• Bachelor’s degree or equivalent experience and/or military experience
• 3+ years’ experience in a support agreement renewal role
• Experience with Cisco service contracts and CX EA’s (renewals, subscriptions, Enterprise Agreements)
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
• Knowledge of service lifecycle management and subscription models
• Located in Central or East time zone

Preferred Skills And Professional Experience

• Proficient in Microsoft Excel and MS applications
• Direct customer-facing experience (presentations, QBRs, consultative selling)
• Contract and order management experience (tracking, reconciliation, processing)
• Strong written and verbal communication skills