Specialist Distribution

Credit & Data Analytics

Serve as the SME for the Credit Analytics and Research Report dashboard, utilizing OSACA and Power BI to analyze trends and resolve root causes of credit problems.

Quality Assurance & Auditing

Perform load audits at both the warehouse and retail locations to ensure accuracy, safety, and product quality.

Member Support

Provide excellent customer service via phone, email, and in-person visits to resolve member concerns regarding shipping and delivery.

Member Training

Educate retailers on essential AWG programs, including Storefront, Delivery Tracker, and Credit Reporting systems.

Process Improvement

Analyze the "top ten" store list for each credit category to develop initiatives that reduce credits and loss to the company.

Retail Collaboration

Meet delivery trucks at stores to conduct research and educate retail personnel on AWG processes and order entry accuracy.

Warehouse Liaison

Work with warehouse management to identify and resolve issues related to stacking, order filling, product rotation, and potential slotting problems.

Operational Oversight

Ensure all product is delivered by verifying no "left offs" remain on the dock; coordinate with the routing department for immediate delivery of any missed items.

QUALIFICATIONS & REQUIREMENTS

• Experience: Requires 5 years of customer service experience in retail operations and 5 years of grocery experience at the wholesale or retail level.
• Education: Bachelor’s Degree (BA) in Business, Marketing, or Accounting preferred.
• Technical Skills: Proficient in Microsoft Office; ability to become an SME in Credit Analytics dashboard in Power BI, and Storefront (AWG member and team member information portal).
• Core Competencies: Strong analytical, critical thinking, and communication skills; ability to work independently and manage a cross-functional schedule.
• Travel & Schedule: Must possess a valid driver’s license and be able to travel extensively (including overnight) with little or no notice.
• Certifications: Must hold a current Food Safety Certification or obtain one within the first 30 days of employment.
• Physical Requirements: Ability to perform bending, squatting, and reaching; must be able to maneuver through tight spaces in retail back-dock areas.