Specialist - Security FT

Responsibilities

• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Celebrates guest’s wins and creates an atmosphere of luck.
• Greeting guests with a warm, friendly verbal greeting and building relationships.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes programs and card membership.
• Provides a warm farewell and thanks guests for visiting.
• Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need.
• Issues controlled keys, access badges and radios to security officers and other staff.
• Maintains mandated logs and monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors.
• Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns.
• Keeps in constant communication with Supervisor Security.
• Reviews, evaluates and corrects reports prepared by security officers.
• Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary.
• Takes statements from individuals involved in security related activities and prepares reports detailing facts.
• Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed.
• Notifies Supervisor Security or Shift Manager of any relevant situations or information.
• Must be able to evaluate upon sight patrons requiring first aid or CPR.
• Ensures that fire alarm systems and elevator emergency alarms are in proper working order.
• Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty.
• Maintains the Fire Command Room and all its functions.
• Communicates with the local Fire Department.
• Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated.
• Completes special assignments as requested.

Qualifications

• Ability to evaluate upon sight patrons requiring first aid or CPR.
• Knowledge of fire safety procedures and emergency protocols.
• Ability to communicate effectively with various levels of staff and guests.
• Strong organizational and multitasking skills.
• Ability to work independently and under pressure.
• Basic computer skills including Microsoft Office.
• Valid driver’s license and reliable transportation.

Skills

• Customer Service
• Fire Safety
• First Aid/CPR
• Communication
• Organizational Skills
• Computer Skills

Benefits

• Flexible scheduling
• Health insurance options
• Employee discounts

Pay

$21.00 Hourly

Schedule

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.