Specialist Scheduling

Make a real difference in your community! Join our Home Health team as a Scheduling Specialist and help patients recover, manage chronic illness, and maintain independence in their own homes.

About the role

We are looking for a compassionate Scheduling Specialist to manage patient appointments, schedules, and records while providing exceptional customer service.

Responsibilities

• Confirm patient appointments and perform patient reminder calls according to client guidelines
• Manage client and care provider schedules efficiently
• Track and report daily scheduling metrics and communicate all client scheduling trends to management
• Answer all incoming calls and provide exceptional customer service to callers, patients, clients, and visitors
• Maintain patient records in billing/scheduling system formats and in hard copy when indicated
• Complete patient schedules, forms, and all correspondence
• Provide additional billing and customer service support
• Maintain a high degree of confidentiality due to access to sensitive information
• Maintain regular, predictable, consistent attendance and flexibility to meet department needs

Requirements

• High school diploma required (college degree a plus)
• Bilingual in Spanish is a plus
• Experience in a high-volume medical office environment required
• Scheduling patients and patient testing preparation experience in a physician office preferred
• Computer proficiency in MS Office
• Ability to work well with others in a professional, team-oriented environment
• 2 years in a medical setting preferred

Benefits

• Comprehensive benefits (medical, dental, vision, life/AD&D, disability)
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Tuition reimbursement
• Employee referral program
• Merit increases
• Employee discount programs
• Work/life balance

Employee wellbeing is a top priority. Addus Homecare is recognized as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.