Specialist-Registration I

Key Responsibilities

• Patient check-in and check-out
• Schedule and reschedule appointments
• Pre-register and verify insurance prior to appointments
• Manage insurance-related issues and questions
• Collect and update patient demographic and financial information
• Explain departmental/hospital policies and charges
• Collect applicable payments
• Answer incoming calls and direct patients appropriately
• Collaborate closely with physicians and back-office staff to ensure accurate scheduling

Success Benchmarks

• Within 3 Months:
• Comfortable with patient check-in/check-out processes
• Able to independently reschedule appointments
• Confident handling patient phone calls
• Within 6 Months:
• Able to independently verify insurance coverage
• Managing registration and scheduling functions with limited assistance

Ideal Candidate Profile

• High School Diploma or GED
• Strong customer service skills
• Ability to work in a fast-paced environment
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)

Required Qualifications

• High School Diploma or GED
• Strong customer service skills
• Ability to work in a fast-paced environment
• Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)

Preferred Qualifications

• Experience in a healthcare setting
• Experience with Cerner (or ability to learn quickly)
• Knowledge of medical terminology
• Understanding of insurance verification processes
• Familiarity with ICD-10 and CPT coding

Culture & Environment

• Team-oriented and supportive workplace
• Open, collaborative culture
• Looking for someone who is adaptable, willing to learn, and enjoys helping patients
• Minimal interaction with outside departments; primary collaboration is with office physicians and staff

Onboarding & Training

• 2–4 weeks of training
• Hands-on learning with experienced team members
• System-wide and department-specific training provided

Screening Focus Areas

• Customer service experience
• Experience managing high call volumes or patient interactions
• Scheduling and registration experience
• Insurance verification knowledge
• Healthcare office experience
• Ability to multitask in a busy environment
• Comfort learning new systems, particularly Cerner