Specialist-Registration I

About the role

This role supports patient access operations at the Riley Outpatient Center, ensuring a smooth and professional experience for patients from initial contact through appointment scheduling and check-in processes.

Responsibilities

• Manage incoming faxes, ensuring all required information is complete and accurately routed
• Schedule appointments for both new and established patients
• Follow up with patients and families to confirm appointment details and send new patient packets
• Communicate effectively with team members to clarify workflows and patient needs
• Facilitate patient flow from point of entry to final destination in a timely and professional manner
• Collect and verify patient demographic and financial information to ensure accurate records and optimal reimbursement
• Explain department/hospital policies, procedures, and charges to patients
• Enter charges and validate information within appropriate systems
• Collect required payments
• Answer incoming calls and appropriately direct patients and visitors

Requirements

• High School Diploma/GED is required
• Basic proficiency in MS Office (Word, PowerPoint, Excel)

Qualifications

• Scheduling and administrative experience
• Strong organizational and multitasking skills
• Effective verbal and written communication
• Detail-oriented with a focus on accuracy
• Reliable attendance and strong work ethic
• Ability to manage multiple priorities in a fast-paced environment

Skills

• Preferred: Scheduling and administrative experience
• Preferred: Strong organizational and multitasking skills
• Preferred: Effective verbal and written communication
• Preferred: Detail-oriented with a focus on accuracy
• Preferred: Reliable attendance and strong work ethic
• Preferred: Ability to manage multiple priorities in a fast-paced environment
• Preferred: Relevant experience in a health care setting
• Preferred: Ability to learn and retain medical coding; ICD-10; CPT coding preferred
• Preferred: Knowledge of clinical practices and medical terminology
• Preferred: Ability to interpret insurance information

Benefits

N/A

Pay

N/A

Schedule

Flexible start times: 7:30 AM – 4:00 PM or 8:00 AM – 4:30 PM

Benefits

N/A

Equal Opportunity Employer

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.