Specialist-Registration I

Position Overview

This position provides front-line phone and administrative support within the Psychiatry Department, assisting patients and collaborating closely with office staff to ensure efficient communication and smooth clinic operations. The role plays a key part in facilitating timely patient access, accurate scheduling, and positive patient experiences.

Primary Responsibilities

• Provide phone support for multiple office staff within the Psychiatry Department
• Answer incoming calls and route messages appropriately
• Schedule, reschedule, and manage patient appointments
• Support message pool workflows
• Facilitate patient flow from point of entry to destination in a timely, accurate, and professional manner
• Obtain and verify patient demographic and financial information to ensure accurate records and optimal reimbursement
• Interview patients to gather appropriate medical information
• Direct patients and visitors accurately and courteously

Skills For Success

• Willingness to learn and adapt in a fast-paced environment
• Positive attitude and flexibility
• Strong sense of responsibility and accountability
• Ability to work collaboratively as part of a team
• Consistent demonstration of IU Health values
• Respectful, patient, and professional communication style
• Reliability and consistency in attendance and follow-through

Training & Onboarding

Onboarding includes structured training, standardized workflows, and skill checkoffs. New team members typically complete 1.5–2 months of training before transitioning to independent work.

Required & Preferred Qualifications

• A high school diploma or GED is required
• Relevant experience in a healthcare setting is preferred
• Ability to learn and retain medical coding concepts; experience with ICD-10 and CPT coding is preferred
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology is preferred
• Basic proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel is required

Benefits

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.