Jobs · Customer Service

Specialist, Proposals & Client Services - US - Remote

Worldwide Clinical Trials · North Carolina, United States · 1 wk ago
RemoteRemoteCustomer Service$108k/yrFull-time

The Specialist, Proposals and Client Services at Worldwide Clinical Trials is responsible for coordinating, preparing, and managing all requested proposals, RFIs, and associated client service functions. Key responsibilities include:

  1. Coordination of the proposal process from receipt to final delivery
  2. Collaboration with Account Directors and Operational teams to refine proposal scope and integrate solutions
  3. Creation of multiple, complex budget tools and associated client grids
  4. Completion of work order contracts, including Task Matrix, vendor information, and client-specific detail based on Master Services Agreement(s)
  5. Support for Operations and Finance in managing and reconciling invoices
  6. Review of protocols and other scientific documents to apply study information to budget tools

To excel in this role, you should possess:

  • Strong planning, strategizing, managing, monitoring, scheduling, and critiquing skills
  • Excellent written and verbal communication skills to clearly and concisely present information
  • Strong interpersonal skills in a fast-paced, deadline-oriented, and changing environment
  • Excellent ability to handle multiple tasks and many details in a fast-paced and constantly changing environment
  • Sound judgment and decision-making abilities
  • Self-motivation skills

Experience required includes:

  • Fully qualified in development of Strategic, Full Service, and Preferred Provider RFPs
  • High level knowledge of Early Phase study designs including NHV and patient/multi-site studies
  • Organizational, analytical, and mathematical skills
  • Customized budget creation and document assembly skills
  • Advice and interaction with all levels of management including negotiation and conflict resolution skills
  • Advanced experience in all MS-Office applications including Microsoft Word and Excel
  • Bachelor's Degree preferred in Life Sciences or Business, with 2-4 years of experience in the clinical trial industry, preferably in a CRO environment

The salary range for this position is annually:

  • United States of America - $54,500.00 - $107,500.00

We offer a competitive benefits package depending on location, and we ensure pay equity and compliance with labor laws.

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