Specialist, Payments Operations

About the role

We are seeking a Specialist, Payments Operations to join our team. This role involves executing critical payment operations, investigating and resolving payment issues, and improving how Payments Operations works.

Responsibilities

• Execute critical payment operations accurately and on time across payment processing, funds movement, reconciliations, exceptions, and other payment workflows.
• Investigate and resolve payment issues, using data, payments knowledge, and sound judgment to understand what happened, determine the right next step, and own issues through resolution.
• Protect our customers and Justworks by following established controls, recognizing potential risks or unusual activity, and escalating issues when appropriate.
• Help improve how Payments Operations works by identifying recurring problems, suggesting better ways of working, and providing feedback on processes, tools, and automation.
• Use and adopt new tools and ways of working, including automation and AI-enabled tools, to improve accuracy and efficiency while sharing what you learn with the team.

Requirements

• 3+ years of experience in payments operations, banking, fintech, payroll, financial operations, or another detail-oriented operational environment.
• Familiarity with payment processing or money movement; experience with ACH, wires, RTP, or similar payment methods is a plus.
• Strong problem-solving skills and an ability to investigate issues, work through exceptions, and make thoughtful decisions.
• Comfortable working with data and learning new systems and technology, including automation and AI, and use them responsibly to make your work more accurate and efficient.
• Strong attention to detail and an understanding of the importance of accuracy and controls when working with financial transactions.
• Strong communication and organizational skills, with the ability to manage time-sensitive work and collaborate effectively with others.

Qualifications

• 3+ years of experience in payments operations, banking, fintech, payroll, financial operations, or another detail-oriented operational environment.
• Familiarity with payment processing or money movement; experience with ACH, wires, RTP, or similar payment methods is a plus.
• Strong problem-solving skills and an ability to investigate issues, work through exceptions, and make thoughtful decisions.
• Comfortable working with data and learning new systems and technology, including automation and AI, and use them responsibly to make your work more accurate and efficient.
• Strong attention to detail and an understanding of the importance of accuracy and controls when working with financial transactions.
• Strong communication and organizational skills, with the ability to manage time-sensitive work and collaborate effectively with others.

Pay

The base wage range for this position based in our New York City Office is targeted at $36.30 to $39.93 per hour. Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.

Schedule

Full-time position.

Benefits

We offer a comprehensive benefits package including health insurance, retirement plans, paid time off, and more. Details can be found in the Total Rewards section of our website.