Specialist, Patient Care

About the role

We are excited to announce an opening for Patient Care Specialist I in our Valrico, Florida clinic. The Patient Care Specialist I performs advanced administrative and patient access duties to support daily medical office operations. This role is responsible for independently registering patients, verifying insurance, processing referrals, and resolving basic billing or documentation issues. The Specialist ensures all interactions comply with HIPAA, privacy, and organizational policies while consistently providing exceptional service to patients, families, and staff.

Responsibilities

• Greet, register, and check in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.
• Collect and process copayments following standard cash-handling and reconciliation procedures.
• Verify insurance eligibility, obtain required authorizations, and document verification results accurately in the patient record.
• Provide clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answer and route phone calls, schedule or reschedule appointments, and maintain daily appointment schedules while communicating adjustments to clinical staff.
• Process urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
• Perform clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Review patient accounts for outstanding balances or documentation errors and partner with billing to resolve discrepancies.
• Maintain full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.
• Identify and report potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.
• Prepare, route, and manage medical documentation to ensure completeness, confidentiality, and accuracy.
• Provide professional, courteous customer service and maintain composure during high-volume or challenging situations.
• Coordinate scheduling across multiple providers, departments, or specialties to support efficient patient flow.
• Audit patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
• Participate in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.
• Support the Practice Manager and care team with assigned administrative tasks.
• Participate in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
• Prepare and distribute operational reports related to scheduling efficiency, registration accuracy, or service metrics.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Requirements

• High school diploma or GED required.
• 2+ years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Strong attention to detail, interpersonal communication, and time-management skills.
• Demonstrated professionalism and commitment to patient confidentiality.
• Demonstrates empathy and professionalism when interacting with patients and families.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Consistently meets expectations, follows direction, and maintains punctuality.
• Adjusts to changing workflows and patient volume with composure and teamwork.
• Demonstrated ability to manage multiple priorities while maintaining accuracy.
• Proven commitment to maintaining confidentiality, accuracy, and professional ethics.
• Ability to work independently in a fast-paced, cross-functional environment.

Schedule

Monday–Friday, 8:00 AM to 5:00 PM EST.

About Millennium Physician Group

Formed in 2008 and headquartered in Fort Myers, Florida, with offices in Florida, North Carolina, Georgia, and Texas, Millennium Healthcare is the largest independent physician group in the state of Florida and one of the largest in the United States. At Millennium Physician Group, our employees are the foundation of our success. Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual and help you grow in your role.

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Employer-Paid Life Insurance
• Short & Long-Term Disability
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

Pay

$17.10 to $25.65. The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.