Specialist, Patient Services

About the role

As a Patient Services Specialist, you will maintain the clinic front desk and provide the highest level of customer service to the SPCA of Texas’ clients.

Responsibilities

• Promptly answer and return phone calls, emails, and voicemails.
• Collect and maintain accurate records of payment, fees, and donations.
• Schedule appointments for wellness and surgery patients.
• Assist with check-in and check-out for surgical and wellness clients.
• Maintain communication between veterinarians, veterinary technicians, and clients.
• Maintain the existing patient database by entering accurate information on animals under the SPCA of Texas’ care.
• Keep current inventory of necessary program supplies and report shortages to the Manager, Medical Services.
• Protect the confidential information of clients and donors.
• Represent the SPCA of Texas by providing excellent customer service, patient care, and focus.
• Clean and disinfect the lobby and other assigned areas daily.
• Perform administrative duties such as photocopying, compiling records, filing, tabulating numbers, posting information, distributing mail, and applying knowledge of SPCA of Texas policies and procedures to assist other functional groups as required.
• Actively engage with volunteers to provide support and proactively improve the volunteer program.
• Be an ambassador for the SPCA of Texas, sharing its work and mission with friends and family, and be knowledgeable of ways to support its work.
• Other administrative duties as needed.

Requirements

• Oral and Written Expression: Ability to communicate information and ideas so others will understand.
• Monitoring: Ability to monitor and assess performance to make improvements or take corrective action.
• Emotional and Mental Requirements: Ability to work effectively under stressful and fast-paced conditions, including staying calm with upset clients.
• Ability to rapidly and accurately process information.
• Knowledge and ability to work with detailed information in both paper and computerized formats.
• Previous receptionist experience at a doctor’s office or veterinary office preferred.
• Must be bilingual in English and Spanish.

Schedule

This is a full-time position, normally scheduled 5 days per week, 8 hours per day between the hours of 7am and 7pm. The shift time for this position is 7:30 am–4:30 pm, Monday through Friday; some weekend days may be required.