Patient Services Specialist
OrthoArizona · Surprise, AZ · 3 days ago
Healthcare$17/hrFull-time
Pay
Starting from $17 per hour
Location
Surprise, AZ
Qualifications
- Excellent customer / patient service
- Knowledge of medical terminology
- Working knowledge of computer programs
- Excellent written and verbal communication skills
- Understand/Perform training on practice management software
- Minimum Qualifications: High School diploma or GED
- Preferred Experience: At least one year of medical office experience
- Bilingual a plus
- Basic phone handling skills - Contact Center experience
- Basic knowledge of insurance plans and the specialty referral process
About the Role
Join our mission to provide exceptional and compassionate musculoskeletal care to the Greater Phoenix community.
Responsibilities
- Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients
- Be the 1st point of contact for our patients : Greet, Check In, Check Out and provide excellent patient service
- Manage schedule, assist with insurance verification and other physical therapy insurance requirements
- Support physical therapy staff by keeping the front desk organized and running smoothly
- Aid in indexing patient documents to the correct patient chart
- Aid in routing electronic faxes to the correct location fax folder and or uploading to the correct patient chart
- Assist in other duties as needed during down time
Benefits
- A robust benefits package, including medical, dental, and vision coverage
- Basic life, disability, and pet insurance
- Paid time off and holidays
- 401k
- Wellness reimbursements
Career Development
Career development and ongoing opportunities for advancement, including specialization and leadership roles within our fast-growing organization.
Company Information
Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.