Specialist, Onboarding

About the Role

The Onboarding Specialist manages and supports the electronic onboarding process for a nationwide healthcare organization, ensuring a smooth and compliant transition for new hires. This role works independently and collaboratively with internal teams and external vendors to contribute to the efficiency, consistency, and overall quality of the onboarding experience.

Responsibilities

• Manage day-to-day activities of the electronic onboarding process to ensure compliance with federal and state employment laws and company policy.
• Serve as a primary contact for candidates, hiring managers, and internal teams, providing timely support and ensuring a positive onboarding experience.
• Coordinate and monitor third-party vendor processes, including background checks, drug testing, E-Verify, and credential verification; investigate and resolve discrepancies as needed.
• Identify and resolve onboarding issues; escalate compliance or operational concerns when appropriate.
• Collaborate with internal departments such as Implementation, Credentialing, and Field Support to ensure accurate and efficient onboarding workflows.
• Maintain and audit electronic personnel files to ensure readiness for regulatory or accreditation reviews.
• Support onboarding activities related to acquisitions, assisting in the accurate and timely integration of new employees.
• Participate in process improvement initiatives by identifying opportunities to enhance efficiency, consistency, and candidate experience.
• Assist in the creation, documentation, and maintenance of onboarding policies, standard operating procedures, and playbook materials to ensure consistent practices across the organization.
• Serve as a knowledgeable resource within the onboarding function, providing guidance and expertise on complex onboarding requirements.
• Manage additional onboarding-related tasks such as ID badge coordination and compliance documentation.
• Perform other related duties as assigned.

Qualifications

• Minimum 1+ year(s) of HR experience in onboarding.
• Associate’s degree from an accredited college or university or equivalent education and experience (1:1 ratio of college to work experience).
• Bachelor's degree is preferred.

Skills

• Concentra Core Competencies: Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
• Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
• Outstanding customer service skills and professionalism.
• Ability to handle sensitive and confidential information (HIPAA/PHI compliance).
• Working knowledge of federal and state employment laws and onboarding regulations.
• Previous experience with I-9 documentation and processing.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook); experience with applicant tracking systems (e.g., iCIMS) preferred.
• Excellent written and verbal communication skills.

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*