Specialist, Office Services

About the role

We are proud to be consistently recognized as one of the world's best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don't happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

As our Office Services Specialist in Seattle, you'll be the senior operational resource on the ground — the go-to person for everything that makes our office run smoothly. You'll partner closely with our Leadership Services, Program Management, HR, and Recruiting teams, and serve as the primary point of escalation for building, vendor, and in-office event matters. This is a highly visible, in-office role (Monday through Friday) that combines hands-on operations with budget ownership, vendor management, and a genuine role in shaping Seattle's office culture.

Responsibilities

• Serve as the primary liaison to building, parking, and security management
• Submit and manage building-maintenance work orders; independently resolve issues to maintain Bain's operational standards
• Own the cafe and office supplies budgets, including forecasting, variance tracking, and vendor cost optimization
• Compile and submit monthly payment and chargeback reports (parking, badges, catering) with zero-defect accuracy
• Serve as first-line coder for all office services expenses
• Manage access cards proactively: program new cards, deactivate cards for departing employees on their last day, maintain visitor card logs, and conduct routine audits
• Participate actively on the Life Safety Team; maintain First Aid, CPR, and AED certifications
• Ensure emergency supplies, AEDs, and satellite phones are stocked, tested, and compliant with Bain standards
• Own and manage vendor relationships (courier, janitorial, Aramark, and others); evaluate and recommend service or supply changes to drive efficiency and cost savings
• Perform basic troubleshooting on office equipment