Office Services Specialist

About the role

You’ll be joining the Schiffert Health Center team, a department centered on the health and well-being of our student population by caring for them in their times of illness or injury. You’ll report to the Office Manager in a regular twelve-month, 100% university staff appointment. The role serves in a multifunction capacity within the Medical Records/Receptionist office to ensure expedient and friendly patient flow.

Responsibilities

• Verify eligibility for services.
• Compile, file, maintain, and transfer student health records and fulfill legal and accreditation standards.
• Provide patient and visitor information and direction in a pleasant and efficient manner.
• Determine patient needs, make appointments or immediate referrals to clinical personnel as appropriate, and enter data as required for immunizations and medical records.

Requirements

• Ability to exercise good judgment and initiative in accomplishing duties.
• Ability to deal diplomatically, efficiently, helpfully, and pleasantly with the public, both in person and on the telephone and in diverse situations.
• Ability to interpret and follow written and oral instructions and to make decisions on medical referrals based on written protocols and verbal instructions.
• Strong oral communication skills and an outgoing manner with the ability to interact and maintain effective working relationships with patients, the general public, and SHC staff.
• Experience in dealing with the public.
• Experience in a medical setting with demonstrated basic knowledge of medical terminology.
• Basic computer experience and knowledge.
• Knowledge of Virginia immunization requirements.
• Previous experience in a medical office setting.

Preferred Qualifications

• Experience working in a medical office setting; basic knowledge of medical terminology and electronic medical records.

Benefits

• Health insurance
• Paid leave
• Retirement plan
• Tuition assistance
• Virginia Tech discounts

Pay

$39,000–$42,700