Specialist, North American Operations
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines, EFW is uniquely backed by Estes Express Lines’ extensive line haul network, offering clients a hybrid transportation network.
About the role
The Specialist, North American Operations, is responsible for maintaining the expected service level of all EFW shipments, updating shipments with the most accurate and timely status, and ensuring the quality of service provided to EFW customers. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.
Responsibilities
- Track, trace, and monitor Estes Forwarding shipments and update the status with complete notes.
- Perform clerical processes related to the Estes Forwarding business.
- Process routine customer information in support of transportation, billing, and/or collection efforts.
- Monitor the Web, fax, and voice mail for service provider updates.
- Maintain data for specific customers, markets, products, and/or processes as required.
- Assist and support coordinators, supervisors, and managers with various business needs.
- Communicate to Estes Forwarding Coordinator or Supervisor any issues or problems that may put a shipment in jeopardy of failure.
- Confirm charges from service providers as needed. Maintain familiarity with conditions that need special and accessorial charges and ensure that all costs and charges are complete and accurate.
- Perform miscellaneous job functions to assist with operations, sales efforts, contracts, and billing.
- Support and promote company core values.
- Comply with company C-TPAT and TSA security procedures.
- Perform other duties as assigned.
Requirements
- Must be able to work flexible shifts.
- Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
- Ability to plan, organize, and manage multiple projects and set priorities.
- Ability to develop and use collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas, and appreciating others' efforts.
- Maintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization.
- Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
- Read, analyze, and interpret highly complex regulations and procedures, and respond to common inquiries or complaints.
- Ability to effectively present information and respond to questions from groups of customers and employees.
- Ability to read and interpret general business documents.
- Ability to write routine reports and general business correspondence.
- Ability to work with peers and communicate basic concepts.
- Ability to solve practical problems through standardized solutions that require limited judgment.
- Ability to follow prescribed and detailed procedures to solve routine problems.
- Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position.
- Regular attendance is required.
Qualifications
- Minimum of a High School Diploma (or equivalent) and 0-2 years of experience.
- 1-3 years of experience in the Transportation or Freight Forwarding industry preferred. However, a combination of experience and/or education will be taken into consideration.
Benefits
- Paid vacation, sick time, and holidays
- 401(k) plan with company match
- Medical, dental, and vision insurance
- Short- and long-term disability plans
- Life and accidental death & dismemberment insurance
- Job referral bonus program
Pay
$16.00-$17.00 per hour
Physical Demands
- Typically sitting at a desk or table.
- Intermittently sitting, standing, walking, or stooping.
Work Environment
Normal office situation.
Supervision
The position functions with supervision and has no direct reports.