Specialist, Operations

Summary

As an Operations Specialist, you function at an HQ level while supporting onsite. This position will have a heavy focus on maintaining the community’s operations, accounting, and financial sectors, including but not limited to leasing and marketing. These assignments will vary by location, asset types, and teams across our nationwide portfolios. The Operations Specialist will effectively direct and coordinate the community’s overall operational activities.

Responsibilities

• Must be willing to travel up to 95% of the time weekly and at times over the weekend
• Live close to an international airport to support the required travel schedule
• Successfully lead on-site maintenance technicians, office staff, and leasing team members using previous industry experience, communication skills, and customer service
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep
• Develop working income for operating the property by managing cash flow requirements and leasing strategy
• Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software
• Able to analyze a monthly financial statement and prepare detailed budgets and operating forecasts
• Coverage and documentation of all revenues following lease obligations of residents
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns
• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, and clients
• Produce professional business writings, assessments, memos, and projects based on assignment findings
• Strive for improvements in community performance to meet or exceed annual financial and operational goals
• Contribute to department platform developments and company-wide rollouts and provide feedback from the onsite teams to these changes
• Recruit, onboard, and train onsite team members to better understand their role & responsibilities
• Analyze and communicate with operation teams and managers about the assigned community’s features, productivity, and needed support areas
• Participates in Cardinal U training as required and monitors onsite team progress

Qualifications

• Four (4) years of experience in property management in multiple housing markets
• Demonstrated Leadership Skills, Excellent time management and organization skills
• Strong background in operations, financials, budgets, residential law, leasing, marketing, and facilities principles
• Advanced knowledge of property management software, including but not limited to Entrata, Yardi, RealPage, Microsoft Office, and Google Workspace
• Ability to understand and carry out the industry-specific written and oral direction with a positive, innovative approach to problem-solving
• Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization
• Independently perform as a project leader and team member
• Able to work in an efficient manner with a high level of accuracy, attention to detail, and follow-through
• Neat, professional appearance
• Strong client relations skills and previous supervisory experience are required

Preferred Qualifications

• Preferred four (4) years of experience in property management in multiple housing markets
• Preferred demonstrated Leadership Skills, Excellent time management and organization skills
• Preferred Strong background in operations, financials, budgets, residential law, leasing, marketing, and facilities principles
• Preferred Advanced knowledge of property management software, including but not limited to Entrata, Yardi, RealPage, Microsoft Office, and Google Workspace
• Preferred Ability to understand and carry out the industry-specific written and oral direction with a positive, innovative approach to problem-solving
• Preferred Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization
• Preferred Independently perform as a project leader and team member
• Preferred Able to work in an efficient manner with a high level of accuracy, attention to detail, and follow-through
• Preferred Neat, professional appearance
• Preferred Strong client relations skills and previous supervisory experience are required