Specialist, Operations

About the Role

The Operations Specialist provides daily operational support to the Commercial Fuels department. This role works closely with Purchasing, Dispatch, Billing, Sales, suppliers, and haulers to help ensure loads are sourced, lifted, billed, and documented correctly. The position is focused on completing time-sensitive tasks, resolving operational issues, maintaining accurate system information, and supporting cost-saving and business-growth opportunities.

Responsibilities

• Maintain accurate supplier, terminal, contract, carrier, and pricing information within company systems.
• Help ensure pricing feeds and back-office systems are linked correctly to support purchasing decisions and historical pricing analysis.
• Review split-load fees, detention, rerouting charges, rejected-load costs, and other accessorial expenses.
• Work with internal departments to determine whether charges should be absorbed, billed to the customer, or charged back to a hauler.
• Support special projects, operational audits, process documentation, and other department priorities as assigned.

The Operations Specialist is expected to independently complete assigned tasks, research discrepancies, communicate with the appropriate parties, and follow issues through resolution. Routine operational matters may be handled within established procedures. Pricing decisions, contractual interpretations, major customer issues, and significant financial adjustments should be escalated to the Commercial Fuels Manager.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in business, logistics, supply chain, accounting, finance, or a related field preferred.
• Prior experience in operations, logistics, dispatch, purchasing, billing, transportation, or administrative support preferred.
• Fuel-distribution, terminal, or wholesale-industry experience is preferred but not required.

Skills

• Strong attention to detail and ability to identify discrepancies.
• Ability to manage multiple time-sensitive tasks and follow each item through completion.
• Strong written and verbal communication skills.
• Strong organizational, problem-solving, and recordkeeping skills.
• Ability to work quickly while maintaining accuracy.
• Basic understanding of pricing, freight, billing, and margin calculations.
• Proficiency with Microsoft Excel, Outlook, and other Microsoft Office applications.
• Ability to learn fuel-management, dispatch, pricing, and back-office systems.
• Strong sense of urgency, accountability, and ownership.

Key Competencies: Execution and follow-through, accuracy and attention to detail, organization and prioritization, communication and teamwork, problem-solving, adaptability, accountability.

Measures of Success

• Accuracy and timeliness of completed tasks.
• Billing, sourcing, and hauler errors identified and corrected.
• Successful utilization of day deals, contracts, and supplier allocations.
• Timely completion of supplier, terminal, carrier, and customer setups.
• Accuracy of pricing and operational records.
• Timely resolution of billing adjustments and hauler billbacks.
• Ability to provide reliable purchasing and operational coverage.
• Effective communication with internal departments and external partners.

Working Conditions

This is primarily an office-based position requiring frequent computer and telephone use. The role must be able to manage shifting priorities, interruptions, supplier deadlines, transportation issues, and other time-sensitive operational needs. Occasional work outside normal business hours or limited travel may be required.

Benefits

• Medical, Dental, Vision, Life, Disability insurance
• 401k with company match
• Paid time off in your first year
• Paid gym memberships
• Remote work options in select roles
• Monthly team-building exercises
• Daily pay option if needed
• Flexible schedules for attending family events
• Professional and leadership training
• Advancement opportunities

Family-first atmosphere with a team-oriented environment.