Mid-Level People Operations Specialist - North America

Role Overview

Role Mission: Drive reliable execution in people operations and policy execution with clear KPI governance, weekly optimization cycles, and high-quality stakeholder communication.

Business Context: You will work with cross-functional squads supporting campaigns and delivery systems across North America markets. This role contributes to our region-country-city operating model and reinforces commercial accountability. You will partner with strategy, delivery, and analytics leads to improve execution quality and speed.

Role Snapshot: Department: People & Culture | Employment Type: Full Time | Work Model: Remote | Primary Location: Remote across North America with GMT overlap

Responsibilities

• Own end-to-end delivery for People Operations Specialist initiatives, from planning through execution and optimization.
• Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
• Run structured experiments and document performance learnings for scaling decisions.
• Collaborate with adjacent teams to align creative, technical, and operational dependencies.
• Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Requirements

• 3-5 years of experience in people operations and policy execution.
• Hands-on capability with onboarding systems, performance cycles, HR operations.
• Strong communication and stakeholder management in cross-functional environments.
• Data-informed decision making with comfort in KPI and performance analysis.
• Demonstrated ownership mindset with the ability to execute against deadlines.

Preferred Qualifications

• Experience working across multi-country or multi-region delivery environments.
• Track record improving conversion quality, efficiency, or operational reliability.
• Confidence in SOP documentation and process governance.

First 90 Days

• Complete role-specific audits and establish a measurable execution baseline.
• Ship at least two high-impact optimization initiatives with documented outcomes.
• Implement a weekly reporting cadence with clear owner-level accountability.

Hiring Process

• Step 1: Application Review
• Step 2: Initial Recruiter Conversation
• Step 3: Role-Specific Assessment
• Step 4: Leadership Panel Interview
• Step 5: Offer and Onboarding

Benefits

• Wellness and mental-health support allowances
• Performance-linked progression framework
• Structured mentorship and capability roadmaps
• Quarterly performance bonus based on scorecards

Pay

Compensation: USD 28,800 - USD 45,000 / YEAR

FAQ

Is this role focused on one market or multiple regions? The role primarily serves North America coverage with collaboration across global delivery teams when needed.

What does success look like in the first quarter? Success means clear execution ownership, measurable KPI improvements, and consistent communication quality.

Can I apply if my experience is from an adjacent industry? Yes. We value transferable execution capability, structured thinking, and evidence of commercial impact.