Specialist, New Restaurant Opening Trainer (Bilingual)

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN) supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop® brands, with over 3,500 locations across 20 international markets.

About the role

Deliver new restaurant opening training programs, systems, and logistics primarily across domestic markets, with the opportunity to support select international openings. Collaborate strategically with franchise owners, operators, and brand Operations teams to develop a highly skilled workforce capable of delivering exceptional food and service while maintaining brand standards.

Responsibilities

• Collaborates with franchisees and/or company leadership to identify training needs for new restaurant openings, including consideration of regional and cultural differences where applicable.
• Develops and recommends strategies to improve new restaurant opening training programs and trainer capabilities.
• Coordinates and facilitates virtual and in-person workshops to develop the knowledge and skills of New Restaurant Opening Trainers, adapting delivery approach for diverse and, when needed, bilingual audiences.
• Coordinates and participates in calls, webinars, and meetings with stakeholders to collaborate and provide guidance on training strategy, programs, and execution.
• Participates in and/or leads the development of training tools, services, and initiatives to drive operations and marketing programs for new restaurant openings, ensuring content is scalable across markets when appropriate.
• Implements and integrates new initiatives and new or revised standard operating procedures into the training program.
• Revises and maintains training materials, process and procedure manuals, and resources, ensuring clarity and effectiveness across diverse restaurant environments.
• Partners with field support personnel to identify the quantity and locations of training restaurants needed.
• Designates training locations and guides Training Restaurant leadership in developing new trainers.
• Coordinates and schedules in-restaurant training at designated training restaurants and/or new restaurants in training.
• Plans, manages, and communicates logistics for Contract Trainer project assignments, including support for occasional international travel and deployment needs.
• Prepares new restaurant opening trainers to deliver training and execute SOPs.
• Utilizes data to evaluate program effectiveness and provides solutions to drive quality execution, incorporating insights across different market environments when applicable.
• Serves as a Training Team Leader or Position Trainer as needed.
• Performs other responsibilities associated with New Restaurant Opening Training as needed.

Requirements

• Accredited certification or degree in Business, Education, Communications, or related discipline, or equivalent professional experience.
• 1–2 years of restaurant management experience.
• 2–3 years' professional-level training experience in all aspects of restaurant operations.
• 3 or more years of experience with opening new restaurants.
• Bilingual English/Spanish proficiency strongly preferred (to support training across diverse domestic teams and potential international openings).
• Strong verbal, written, and interpersonal communication skills.
• Ability to effectively communicate with and adapt to diverse, multicultural audiences.
• Strong attention to detail.
• Good analytical and problem-solving skills.
• Previous experience creating professional training tools and assets.
• Ability and desire to work effectively in a fast-paced, highly collaborative environment.
• Ability to prioritize, multi-task, and meet critical deadlines.
• Ability to interact positively with stakeholders at various levels and demonstrate strong customer service skills, diplomacy, and tact.
• Demonstrated ability to effectively train individuals with a wide variety of experience and skill levels.
• Intermediate knowledge of Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Familiarity with web-based meeting and/or instructional platforms such as WebEx, Microsoft Teams, or Adobe Connect.
• Must be located within 40 miles of a major domestic airport.
• Valid passport (or ability to obtain one) and willingness to travel internationally as business needs dictate.

Pay

Target salary $75k–$90k depending on experience.

Physical Demands

• Regularly required to sit, talk, hear, and use hands to type, file, handle, or feel.
• Frequently required to reach with hands and arms.
• Occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• Visual acuity to use a keyboard, prepare and analyze data and figures, transcribe, view a computer terminal, and do extensive reading.
• Ability to travel frequently, including extended travel durations, and navigate airport terminals, hotels, and restaurant environments.
• Physical demands include those of a restaurant team member, trainer, and manager, including the ability to stand for extended periods during training sessions and move throughout restaurant environments.

Work Environment

The work environment includes an office setting and restaurants. Travel is required, up to 75%.