Restaurant Training Specialist

Job Summary

The Restaurant Training Specialist at Love's is responsible for designing, delivering, and maintaining comprehensive training systems across various branded restaurant concepts. Key responsibilities include developing and updating training materials, managing learning platforms, facilitating training sessions, and evaluating training effectiveness.

Responsibilities

• Develop and maintain training manuals, job aids, learning resources, and other documentation to ensure accuracy, alignment, and relevance.
• Manage branded learning platforms, ensuring content remains accurate, aligned, and up-to-date.
• Facilitate instructor-led, virtual, classroom, webinar, meeting-based, and hands-on training sessions.
• Support new brand rollouts, system implementations, process changes, and policy updates by creating training resources and rollout support materials.
• Organize and facilitate meetings to address training needs, clarify expectations, and align training solutions with company objectives.
• Conduct training needs assessments to identify skill gaps, field execution opportunities, and development needs.
• Evaluate the impact and effectiveness of training programs through assessments, observations, completion tracking, performance metrics, and operational results.
• Create and manage metrics, reporting, and follow-up processes to evaluate store/restaurant performance and support continuous improvement.
• Coach managers and team members on training best practices, learning execution, operational standards, and performance improvement opportunities.
• Partner with operations leaders, Area Food Managers, Brand Champions, Talent Development, and subject matter experts to ensure training aligns with Love's standards and field needs.
• Complete technical, administrative, communication, and project-related tasks as needed to ensure smooth program execution.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Education, Training, Human Resources, Business, or a related field preferred.
• 2–5 years of experience in training, learning and development, restaurant operations, food service operations, or a related field preferred.
• 3+ years of food or restaurant industry experience strongly preferred.
• Experience developing training materials and facilitating learning sessions in a corporate, field, restaurant, or operations environment.
• Strong understanding of restaurant operational standards, branded concept requirements, and field execution practices.
• Knowledge of adult learning principles and instructional design methodologies preferred.
• Demonstrated ability to manage multiple projects simultaneously from introduction through completion while maintaining quality, timeliness, and stakeholder alignment.
• Track record of success in fast-paced, team-oriented environments where collaboration, adaptability, ownership, and accountability are essential.
• Exhibited a strong customer service orientation, complemented by refined active listening abilities and prudent decision-making to determine when to escalate matters or resolve them autonomously.

Skills

• Training facilitation, presentation, coaching, mentoring, and performance development skills.
• Strong written and verbal communication skills with the ability to convey information clearly, professionally, and field-ready.
• Project management, organization, follow-up, and prioritization skills with the ability to meet deadlines and manage multiple priorities with minimal supervision.
• Proficiency with Microsoft Office Suite, web-based training systems, and branded learning platforms.
• Problem-solving, analytical thinking, and data assessment skills to evaluate training effectiveness and make informed recommendations.
• Self-starter mentality with a high degree of initiative, ownership, accountability, and attention to detail.
• Adaptability, resilience, and commitment to continuous improvement in a fast-paced operating environment.
• Ability to build strong partnerships, influence stakeholders across all levels of the organization, and work effectively across departments.
• Passion for learning, training, and developing others to achieve their full potential.

Physical Demands and Travel

• Sitting for prolonged periods.
• Some bending and stooping.
• Lifting up to 25 pounds occasionally.
• Requires manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision.
• Occasional travel is expected; travel may be local or out of state, and some overnight travel may be required.