Specialist, Lead Delivery

Lead and direct Delivery Specialists to ensure efficient delivery of all customer products, with a strong focus on customer service, organization, and team leadership.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists.
• Offer technical training and problem-solving resources.
• Provide input for performance reviews.
• Assist management with vehicle safety and building security issues.
• Allocate resources to ensure timely deliveries as defined by customer requirements and expectations.
• Communicate customer feedback to appropriate supervisory personnel.
• Develop and contribute ideas for operational improvements using LEAN practices.
• Ensure proper completion of all required paperwork.
• Assist management with route design, balancing, and dispatch, including training and follow-up on driver and vehicle safety, as well as State and Federal Department of Transportation (DOT) compliance.
• Assume supervisory functions in the absence of direct manager or supervisor.
• Serve as a route back-up driver when necessary.
• Adhere to established Standard Operating Procedures.
• Perform driver safety checks as needed for follow-up or retraining.
• Participate in Safety Committee and conduct Tier 1 meetings.
• Assist in meetings with new customers and onsite visits.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 3 years of experience in a related field.
• At least two years of delivery experience preferred.
• Supervisory or leadership experience preferred.
• Knowledge of systems, tools, and processes in a delivery environment preferred.
• CDL may be required in states where necessary for operating delivery vehicles exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Department of Transportation (DOT) qualification.
• Familiarity with computer and transportation systems; GIS computer programs preferred.
• Ability to communicate both verbally and in writing using the English language (English competency).
• Professional representation of the company during customer deliveries.
• Good job performance and behavior, demonstrated through teamwork, attendance, customer service, and productivity.
• Basic product knowledge.
• Knowledge of operation of power/mobile equipment.
• Ability to perform basic arithmetic: addition, subtraction, multiplication, and division.
• Geographical knowledge of the delivery service area.
• Commitment to company core values.
• Ability to transport single cartons up to 75 pounds.
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds.
• Ability to work in all seasons due to varied climates.
• Repetitive lifting, carrying, climbing in and out of vehicles, and continuous walking, including stairs.
• Ability to stand for long periods of time.
• Ability to read and understand a map.
• Ability to upsell products.
• Maintain a professional appearance.
• Valid driver’s license.
• Clean driving record.

About the Company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated business-to-business (B2B) distribution platform and omnichannel presence. This includes world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our coworkers and customers. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $30.00/hour to $34.00/hour, with adjustments made to comply with all state and local minimum wage requirements.

Benefits

• Competitive salaries.
• Comprehensive benefits package, including a 401(k).
• Opportunities for career growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.