Lead Delivery Specialist

Job ID and requisition details available upon application.

About the role

The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and leads and directs Delivery Specialists. This position emphasizes customer service, organization, and the ability to direct the work of others. Familiarity with route balancing, RACE, MS Word, and MS Excel is required. May also oversee Desktop Delivery Specialists.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists.
• Offer technical training and problem-solving resources.
• Provide input for performance reviews.
• Assist management with vehicle safety and building security issues.
• Allocate resources to ensure timely deliveries as defined by customer requirements.
• Communicate customer feedback to appropriate supervisory personnel.
• Develop and contribute ideas for operational improvements using LEAN practices.
• Ensure proper completion of all required paperwork.
• Assist with route design, balancing, and dispatch, including training and follow-up on driver and vehicle safety, and DOT compliance.
• Assume supervisory functions in the absence of the direct manager or supervisor.
• Serve as a route back-up driver when necessary.
• Adhere to established Standard Operating Procedures.
• Perform driver safety checks as needed for follow-up or retraining.
• Participate in Safety Committee and conduct Tier 1 meetings.
• Assist in meetings with new customers and onsite visits.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 3 years of experience in a related field.
• At least two years of delivery experience preferred.
• Supervisory or leadership experience preferred.
• Knowledge of systems, tools, and processes in a delivery environment preferred.
• CDL may be required in states where necessary.
• Computer skills preferred; valid driver’s license required.
• Clean driving record.
• Class B Commercial Driver’s License (CDL) required for operating delivery vehicles exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Department of Transportation (DOT) qualification.
• Familiarity with computer and transportation systems; GIS computer programs preferred.
• Ability to communicate verbally and in writing using the English language.
• Professional representation of the company during customer deliveries.
• Good job performance and behavior, demonstrated through teamwork, attendance, customer service, and productivity.
• Basic product knowledge.
• Knowledge of operation of power/mobile equipment.
• Ability to perform basic arithmetic (addition, subtraction, multiplication, division).
• Geographical knowledge of the delivery service area.
• Commitment to company core values.
• Ability to transport single cartons up to 75 pounds.
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds.
• Ability to work in all seasons and varied climates.
• Repetitive lifting, carrying, climbing in and out of vehicles, and continuous walking, including stairs.
• Ability to stand for long periods.
• Ability to read and understand a map.
• Ability to upsell.
• Maintain a professional appearance.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions via an integrated B2B distribution platform and omnichannel presence. This includes world-class supply chain and distribution operations, dedicated sales professionals, an online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment. All coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay

The salary range for this role is $26.00/hour to $32.00/hour, with adjustments made to comply with all state and local minimum wage laws.

Benefits

The company offers competitive salaries, a benefits package including a 401(k), and opportunities for growth within the organization. Eligible coworkers may participate in an incentive program, paid according to the Incentive Plan terms and conditions.