Lead Delivery Specialist

The Specialist, Delivery Lead is a hands-on leadership role focused on the efficient delivery of customer products, training of new Delivery Specialists, and ongoing monitoring of route drivers.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists.
• Offer technical training and problem-solving resources.
• Provide input for performance reviews.
• Assist management with vehicle safety and building security issues.
• Allocate resources to ensure timely deliveries as defined by customer requirements.
• Communicate customer feedback to appropriate supervisory personnel.
• Develop and contribute ideas for operational improvements using LEAN practices.
• Ensure proper completion of all required paperwork.
• Assist with route design, balancing, and dispatch, including training on driver and vehicle safety, and DOT compliance.
• Assume supervisory functions in the absence of the direct manager or supervisor.
• Serve as a route back-up driver when necessary.
• Adhere to established Standard Operating Procedures.
• Perform driver safety checks for follow-up or retraining.
• Participate in Safety Committee and conduct Tier 1 meetings.
• Assist in meetings with new customers and onsite visits.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 3 years of experience in a related field.
• At least two years of delivery experience preferred.
• Supervisory or leadership experience preferred.
• Knowledge of systems, tools, and processes in a delivery environment preferred.
• CDL may be required in states where necessary.
• Computer skills preferred; valid driver’s license required.
• Class B Commercial Driver’s License (CDL) required for operating delivery vehicles exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Department of Transportation (DOT) qualification.
• Familiarity with computer and transportation systems; GIS programs preferred.
• Ability to communicate verbally and in writing using the English language.
• Professional representation of the company during customer deliveries.
• Strong job performance indicators such as teamwork, attendance, customer service, and productivity.
• Basic product knowledge.
• Ability to operate power/mobile equipment.
• Proficiency in basic arithmetic (addition, subtraction, multiplication, division).
• Geographical knowledge of the delivery service area.
• Commitment to company core values.
• Ability to transport single cartons up to 75 pounds.
• Ability to use manual pallet jacks to transport pallets up to 2,500 pounds.
• Ability to work in varied climates and all seasons.
• Repetitive lifting, carrying, climbing in/out of vehicles, and continuous walking, including stairs.
• Ability to stand for long periods.
• Ability to read and understand maps.
• Upselling ability.
• Maintain a professional appearance.

Pay

The salary range for this role is $26.00/hour to $32.00/hour, with adjustments made to comply with all state and local minimum wage requirements.

Benefits

• Competitive salaries.
• Comprehensive benefits package, including a 401(k).
• Opportunities for career growth and advancement within the organization.
• Eligibility to participate in an incentive program, paid according to the Incentive Plan terms.