Specialist, Infrastructure Operations Analyst II

About the role

We’re seeking a future team member for the role Specialist, Infrastructure Operations Analyst II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in Pittsburgh, PA or Lake Mary, FL.

Responsibilities

• Collaborate with cross-functional teams, including Application Developers and various support teams, to deliver scalable and reliable batch processing solutions
• Maintain batch applications and workflow utilizing approved scheduling software tooling
• Build automation-driven workflows to improve operational efficiency, streamline data processing, and enhance system performance
• Ensure seamless integration between batch systems, databases, APIs, and external applications to support end-to-end processing
• Optimize database queries and data models to enable efficient batch execution in distributed environments
• Implement robust error handling, restart/recovery mechanisms, and logging to ensure resilience and operational stability
• Monitor batch job performance, scheduling, and dependency management to meet processing deadlines and service expectations
• Provide production support for batch processes, including troubleshooting, incident resolution, and continuous improvement initiatives

Requirements

• Strong experience in abend recovery, batch restart procedures, and production support, with the ability to resolve job failures quickly and minimize business impact
• Proficiency in request processing and batch operations, ensuring accurate handling of scheduled workloads and timely completion of critical processing cycles
• Hands-on experience with batch scheduling tools and job dependency management, with a solid understanding of workflow orchestration in enterprise environments
• Able to manage incident escalation effectively, coordinating with application, infrastructure, and support teams to drive timely resolution of production issues
• Knowledge of incident and problem management processes, including root cause analysis, issue tracking, and implementation of preventive actions
• Experience in metric reporting and operational monitoring, with the ability to analyze batch performance, identify trends, and support service level objectives
• Working knowledge of code deployment and release support activities, ensuring smooth implementation of batch changes across development, test, and production environments
• Strong understanding of production control, operational stability, and batch lifecycle management in high-volume processing environments
• Familiarity with enterprise support tools, job monitoring dashboards, and service management platforms
• Familiarity with GitLab, ServiceNow, and Microsoft Office tools

Qualifications

• Solid grasp of process improvement, documentation, and collaboration across support and development teams

Skills

• Batch scheduling software such as Control-M, z/OS, TSO/ISPF, and JCL
• GitLab, ServiceNow, and Microsoft Office tools

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance
• Paid volunteer time
• Generous paid leave
• 401(k) plan eligibility

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award.

Schedule

If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.