Specialist III, Advising Adult Education and Literacy (AEL) (G)

About the role

Commitment to Mission: This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential. Cultural Beliefs: One LSC Student Focused, Own It, Foster Belonging, Cultivate Community, Choose Learning. Lone Star College has been recognized as a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education. LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College. LSC‑Houston North Greenspoint is a state‑of‑the‑art, full‑service location designed to serve the greater Greenspoint area, offering day, evening and weekend credit courses including university‑transfer, certificates, computer/office skills, and developmental studies. Location: 250 N. Sam Houston Pkwy E., Houston, TX 77060.

Responsibilities

• Provide initial advising for students on grant‑funded programs and certificates specific to workforce, GED or continuing education classes.
• Register students in all grant‑funded Continuing Education classes.
• Support other staff by performing task‑oriented duties while providing clerical, analytical, administrative, and operational support under general supervision.
• Welcome, greet and provide general support to all Adult Education and Literacy (AEL) prospective students and visitors in a polite and professional manner.
• Advise visitors on available and upcoming orientation and testing session dates and provide detail on eligibility requirements per AEL program.
• Answer multiple phone lines, take messages, and/or transfer callers; record messages from voicemail and return phone calls in a timely manner.
• Register and drop students for AEL classes including High School Equivalency or GED, English as a Second Language, Workforce Education and Training Certificates and Developmental Education.
• Provide students with information and proper referrals to available resources and services on campus.
• Manage and reply to all departmental communications including Remind and any directed to Adult Education and Literacy in a timely manner.
• Collect and process necessary documents required to enroll students in AEL High School Equivalency or GED preparation classes; provide students with oral and written instructions to take the TABE or Tests of Adult Basic Education exam.
• Provide support to managers and all other AEL staff to ensure efficient operations.
• Work with the AEL Program Manager to ensure community needs are met.
• Serve as a backup tester and advisor to assist current and prospective students with eligibility requirements and advising on course selection in a goal‑driven environment.
• Contact students, instructors and staff regarding class cancellations or postponement.
• Perform other reasonable, related duties as assigned.

Requirements

High School Diploma or GED and at least 3 years of experience, or an equivalent combination of education and experience.

Physical demands: sedentary work; typically sitting comfortably, with occasional walking, standing, bending, carrying of light items, or driving an automobile; no special physical demands required.

Qualifications

Preferred qualifications include an Associate degree or higher, bilingual proficiency (English/Spanish or English/Vietnamese), Best Plus 2.0 Administrator certification, Best Literacy Administrator certification, and Test of Adult Basic Education (TABE) Administrator certification.

Skills

• Strong attention to detail
• Ability to use software products
• Ability to work on multiple projects
• Ability to document expenses

Schedule

Work hours are split between LSC‑Houston North Greenspoint, LSC‑University Center Montgomery and all other LSC campuses and off‑site community partner locations where AEL classes are offered. Some evenings and weekends may be required. Work is performed in a climate‑controlled office with minimal exposure to safety hazards. Equipment used includes a PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment.

Pay

Hiring salary range is $33,540 – $38,571.

Benefits

By joining our top‑notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance