Specialist II, Network Success

Job Summary

The Network Success Specialist 2 is responsible for building and maintaining collaborative relationships with physician practices, post-acute providers, and other strategic partners to support value-based care initiatives. This role drives provider engagement through education, communication, and performance-focused collaboration to support high-quality patient outcomes and organizational goals.

Essential Duties & Responsibilities

• Build and maintain strong relationships with physician practices and post-acute providers to support value-based care initiatives.
• Educate physician practices and post-acute providers on care coordination strategies, organizational goals, and best practices related to post-acute utilization and patient outcomes.
• Facilitate collaborative discussions between providers to improve communication, care transitions, and alignment across the post-acute care continuum.
• Support provider engagement efforts by conducting routine meetings and follow-up activities focused on quality improvement and coordination of care.
• Promote provider accountability and partnership through ongoing relationship management to support operational alignment and organizational goals.
• Aid in initiatives that encourage appropriate utilization patterns, improved patient outcomes, and strategic engagement.
• Document and provide feedback to leadership team on all customer interactions in Salesforce.
• Conduct practice assessments and document engagement tracking functions.
• Identify and provide solutions and interventions for providers whose key metrics are underperforming.
• Work with Provider Success Team to encourage physicians to utilize the services of high-quality vendors and Preferred Providers.
• Conduct In-Person meetings and virtual meetings where professional standards are upheld.
• Handle office tasks, such as scheduling conference calls and meetings.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Engage providers and educate them on performance improvement initiatives.
• Provide Management with feedback from providers with issues and concerns.
• Works closely with Provider Success Team, Contracting Team and other departments to maintain open lines of communication.

Additional Duties & Responsibilities

• All other duties as assigned.

Critical Results

• Mets with assigned providers consistently according to established schedules > 90%.
• Provides timely documentation on all assignments and related activities according to established requirements > 90%.

Education & Experience

• Bachelor’s degree in Business, Healthcare or related field.
• 5+ years’ experience in a client facing healthcare role or sales field.