Network Support Specialist II

Responsibilities

• Provide exceptional customer service and clear communication to internal and external clients.
• Build and maintain strong client relationships focused on satisfaction, trust, and long-term partnership.
• Work collaboratively within a team environment to troubleshoot, resolve, and document network issues.
• Perform general network troubleshooting, including routing, switching, wireless, DNS, DHCP, VOIP, VLAN, and VPN.
• Troubleshoot and configure firewalls, including: Cisco ASA, Cisco Meraki, Fortinet, SonicWall.
• Diagnose and resolve client-side ISP and connectivity issues.
• Collaborate with other internal departments and external vendors to resolve client-side technical issues.
• Audit and update documentation for network configurations and infrastructure.
• Perform hardware and software installations, upgrades, and maintenance for client environments.
• Participate in the networking on-call rotation and handle occasional after-hours or weekend work as needed.
• Read, write, and comprehend technical manuals, OEM documentation, and procedural materials.
• Participate in technical meetings and contribute to continuous improvement discussions.
• Complete annual training plans and pursue required certifications.

Qualifications

• As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors.
• You will have a single-minded commitment to unbeatable internal customer and external client experience.
• To support our Managed Services team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.
• In addition to that, for Level II, we require 2–3 years of experience supporting or implementing IT infrastructure.
• 1+ years of experience supporting networking technologies or equivalent education.
• We will give special consideration to candidates who have an associate’s degree in Computer Science or a related field.
• CCENT or similar industry certification.
• Proven experience configuring and managing advanced networking hardware, including routers, switches, firewalls, wireless systems, and internet proxy devices.
• Working knowledge of networking protocols such as BGP, EIGRP, OSPF, and MPLS.
• Cisco, Citrix, VMware, or Microsoft (Administrator/Engineer level) certifications or equivalent experience.
• Experience managing network devices via CLI.
• Experience supporting EMR/EHR systems and client environments.
• Strong leadership potential and the ability to work effectively in a team environment.

Benefits

• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• WellBeacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position

Schedule

• Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen.
• Occasional travel and after-hours work required.
• Must be able to lift up to 40 lbs. and adapt to a rapidly changing technical environment.

Physical Requirements and Working Conditions

• Must be able to sit or stand for long periods of time and use a computer keyboard and/or mouse while viewing a computer screen.
• Occasional travel and after-hours work required.
• Must be able to lift up to 40 lbs. and adapt to a rapidly changing technical environment.