Specialist II, Education & Knowledge Technical Training

About the role

Directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge.

Responsibilities

• Delivers training solutions and specialized learning materials for complex technology products or processes and programs
• Proactively enhances knowledge and skill base by attending seminars/workshops in given field
• Incorporates new knowledge in the development and/or delivery of course content
• Maintains LMS activities including training records, schedules, rosters, etc.
• Evaluates training needs and provides recommendations for learners or their managers
• Develops cross-functional relationships to meet department and company objectives
• Performs other duties as assigned

Qualifications

• 4-year college degree or equivalent experience
• Minimum 3 years training/curricula development/employee development experience
• 5 or more years functional industry experience
• Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months

Skills and Abilities

• Practical knowledge of company and organization policies, practices and procedures
• Practical ability to teach adults in high interaction environment
• Practical ability to assess skill sets, motivate, teach, coach and counsel to those skills
• Practical ability to multi task, prioritize, manage time and projects effectively, and maximize the impact of training time/field time
• Practical ability to deliver training in accordance with CTT+ and vCTT+ guidelines

Preferred Qualifications

• Strongly Preferred Qualifications
• 4-year college degree or equivalent experience
• Minimum 3 years training/curricula development/employee development experience
• 5 or more years functional industry experience
• Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Requires periodic travel to remote offices
• May require overnight travel 5-10%
• A frequent volume of work and deadlines impose strain on a routine basis
• Work has some occasional stress due to periodical or cyclical workload pressures
• Moderate dexterity is required in the regular application of basic skills (keyboard, eye/hand coordination)

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

JOB INFO

• Job Identification : 7269
• Job Category : Human Resources
• Posting Date : 2026-05-22T13:14:23+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Duluth, GA, United States
• Driving requirements : Non-driver
• Sign-on Bonus : No