Specialist II, Education & Knowledge Technical Training

Job Duties And Responsibilities

• Delivers training solutions and specialized learning materials for complex technology products or processes and programs
• Proactively enhances knowledge and skill base by attending seminars/workshops in given field
• Incorporates new knowledge in the development and/or delivery of course content
• Must satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industry
• Counsels and coaches field employees through field observation (e.g., field rides, work observation, post-training roundtables etc.)
• Leverages knowledge gained to augment training programs and global knowledge
• Conducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.)
• Communicates feedback and issues using prescribed process
• Actively pursues personal training and development opportunities and relevant approved certifications
• Responsible for achieving KPIs that are determined to be best suited for the achievement of the overall goals
• Has decision making authority for area of responsibility and independently solves problems
• Serves as team leader within workgroup or on cross-functional team
• Provides training and guidance to less experienced team members
• Maintains Learning Management System (LMS) activities including training records, schedules, rosters, etc.
• Evaluates training needs and provides recommendations for learners or their managers
• Maintains cross functional relationships to meet department and company objectives

Qualifications

• 4-year college degree or equivalent experience
• Minimum 3 years training/curricula development/employee development experience
• 5 or more years functional industry experience
• Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certification (CTT+, vCTT+) preferred within 6 months