Specialist, HR Service Center

About the role

U.S. Bank is seeking an HR Service Center Specialist who will be responsible for providing high-touch HR support to employees, retirees, managers, and business partners on HR policies, payroll, and benefits questions and processes.

Responsibilities

• Serving as an escalation point for complex and sensitive inquiries, managing urgent issues with professionalism, sound judgment, and confidentiality across phone, chat, portal, and email channels.
• Partnering with HR teams to research and resolve complex cases, identify root causes, and ensure timely, accurate outcomes, while proactively anticipating issues and improving the employee experience.
• Supporting Tier 1 agents through coaching, guidance, and knowledge sharing to enhance performance and ensure consistent service delivery.
• Communicating clearly and effectively, adapting approach to meet the needs of diverse customers and stakeholders.
• Utilizing HR systems, including ServiceNow case management tools and HRIS platforms such as Workday, to document, track, and resolve inquiries in alignment with service level expectations.
• Contributing to continuous improvement efforts by identifying trends and recommending process enhancements.
• Meeting onsite expectations by working in the office more than 60% of the time each month (full working days).

Basic Qualifications

• 3+ years of experience in HR operations, payroll, benefits, customer service, or related field
• Associate's or Bachelor's degree in HR, Business, or equivalent experience

Preferred Qualifications

• HR Service Center or Operations experience; familiarity with Workday or similar HRIS
• Strong communication, problem-solving, and analytical skills
• Ability to independently resolve complex issues and manage multiple priorities
• Experience coaching or supporting peer development
• Proficiency in Microsoft Office; bilingual skills a plus

Schedule

Monday-Friday 9:30-6:00 PM CST

Pay

$24.18 - $32.21

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law